#Urgent_Opening_for Canvendor
#Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai |
Location: Chennai
Experience: 5+ Years
Notice period: Immediate to 30days
Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA
#Key_Requirements:
• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
• Detail-oriented with a commitment to accuracy, quality, and data security
• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
• Intermediate understanding of technical systems, APIs, and SQL
• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus
• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles
If interested kindly share your updated CV to [HIDDEN TEXT]
Please reach out to me in WhatsApp for more details: +91 95855 56448
Technical Customer Support Lead • Chennai, India
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