Deputy Manager

Job Code / Requisition IDLocation GurgaonTravel RequiredYesDepartment / FunctionESBPosition NameDy Manager Solution Designation Dy Manager SolutionRole Individual YTeam Reporting ToValue Lead – Vertical HeadJob Specification The primary responsibility of the incumbent is to lead the Service in Solution Business, to support the customers and bridge the gap between Sales and Services.Qualification / Personal Attributes 10+ years' experience in ServiceJob Description Key Responsibilities / Duties : Responsible to bridge the gap between Service and Business team for any issue that comes after installation.Support the field team in Installation & Commissioning and give technical support to Business Team.Keep track of all the installations and maintain the good Net Promoter Score (NPS).Maintain the TAT for each after sales process and take continuous support from Service to achieve the same.Keep track of all the cases for Load Study / Site Surveys. Suggest the right solution for the Business Team.Get complete details of BOS used at each site to maintain the standard.Leverages the references with existing institutional accounts by developing and executing proactive, creative, and ongoing contact initiatives.About Luminous Luminous Power Technologies, a leader in energy solutions, is a 35-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India.Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes. During this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers. With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation & Passion with focus on Execution & Teamwork. At Luminous, we passionately innovate to make life comfortable and efficient.Luminous is a group company of Schneider Electric, a global leader in energy management with presence in over 100 countries, 1.5 lakh people and a revenue of Rs. 2 lakh crore.Career Page- LinkedIn- Home Page- Glassdoor EI_IE ,