Assistant Manager- Facility Management

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Resident Interaction and customer Handover:

• Co ordination with the CRM for the customer inspection and handover slot bookings.
• Handling customer complaints and queries during the handover or inspection and assuring all the mentioned issues have been rectified.
• Assuring smooth and efficient transition of flats from the construction phase to the possession phase
• Co-ordination with the project team to track the progress of individual flats and ensure that they are completed in all aspects for a smooth inspection and handover.
• Conduct thorough inspections to identify any deficiencies, defects, or quality issues that need to be addressed before handover.
• Maintaining accurate records of flat inspections, identified issues, and the resolution process. #LI-DNI
• Manage the defect rectification process post-handover by coordinating with project team to ensure timely resolution of any issues that may arise after possession.
• Regular reports to be prepared on handover progress, including the refurbishment status of individual flats, key handover details, track of the overall data (sold & unsold units, PDL raised, 100% payment done, Registration & possession done units).
• Ensuring customer satisfaction and maintaining the quality of the company by delivering satisfactory customer service through solving all their issues and concerns.
• Coordinating with the maintenance team and assuring and guiding them in timely collection of CAM.
• Excellent communication skill, verbal and written
• Should have handed over 3000+ apartments

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