Walkin drive For "S&F - Order Management & Customer Support @ Bangalore

Walkin drive for "S&F - Order Management & Customer Support at Bangalore on 23 Sep 2025

NOTE : Only Walkin is conducted in Bangalore, but work Location will be at Mysore

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM : : Walk-In Drive on

23 Sep 2025

at Bangalore.

Note :

Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume

Registration link for 1 to 2 years exp

https : / / career.infosys.com / jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223310

Registration link for 2 to 4 years exp

https : / / career.infosys.com / jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223314

Interview Information :

Interview Date : 23 Sep 2025

Interview Time :

09 : 30 Am till 12 : 30 Pm

Interview Venue -

Venue : Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,

Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka - 560078

Landmark : Near Sindoor Convention Hall

Documents to Carry :

Please carry 2 set of updated CV(Hard Copy).

Please carry Face Mask

Mandatory to carry PAN Card or Passport for Identity proof.

NOTE : Candidates Needs to bring Pan card without fail for Assessment.

Interview Information :

Interview Date : 23 Sep 25.

Reporting Time : 09 : 30 AM till 11 : 00 AM

Round 1 - Aptitude Assessment (10 : 00 AM to 12 : 00 PM)

Round 2 - Ops Screening Face to Face interview (12 : 30 PM to 04 : 00 PM)

Note - Post 11 : 30 AM (entry not allowed)

Job Description :

Job Location : Mysore

Qualification : Any Graduate

Shifts : Flexible

Notice Period : Immediate joiners to 30days

Key Responsibilities

Order Management :

Manage and resolve customer inquiries related to orders, including tracking, shipping and delivery issues

Customer Service : Provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries

Order Tracking and Resolution : Investigate and reolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.

Communication : Communicate with internal team, such as warehouse and shipping to resolve order-related issues

Problem Solving : Analuse and resolve complex customer complaints, escalating issues to management as necessary

Process Improvement : Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency

Data Entry and Record-Keeping : Accurately enter orders from Customer Order Form

Requirements :

Experience : 1-5 years of customer service experience, preferably in Order Management

Skills :

Excellent communication skills, problem solving and analytical skills

Strong attention to detail and ability to multitask

Proficiency in Microsoft Office

Ability to work in a fast-paced environment and adapt to changing priorities

Language : Fluency in English (written and verbal) is required

Regards,

Infosys BPM Recruitment team