Travel Associate

Job Description

We are looking for a Travel Associate to handle day-to-day travel operations and support internal teams and customers with booking-related queries. The role involves coordination with airlines, hotels, and travel partners to ensure smooth travel management.

Key Responsibilities

Handle basic travel-related queries from internal teams and customers

Coordinate with airlines for booking confirmations, schedule changes, name corrections, and cancellations

Follow up with hotels for reservation confirmations, amendments, cancellations, and refund status

Track and follow up on pending refunds with airlines, hotels, and travel partners

Maintain proper documentation for bookings, cancellations, and refund cases

Update booking and refund status in internal systems or trackers

Communicate clearly with stakeholders on timelines, policies, and outcomes

Ensure adherence to company and vendor travel policies

Escalate unresolved issues to senior team members when required

Required Skills & Qualifications

Basic understanding of flight and hotel booking processes

Good verbal and written communication skills

Experience coordinating with multiple vendors

Strong follow-up and multitasking ability

Attention to detail and good record-keeping skills

Basic knowledge of cancellation and refund policies

Proficiency in MS Excel / Google Sheets

Ability to work in rotational shifts and meet deadlines