Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives.
We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a 'Great Place to Work' and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, 'People - Our Core,' emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion.
Fuel your future with us, find your wings, and . – Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.
Position Overview
Position Title
TSM - Virtual Bancassurance HDFC
Department
Virtual Bancassurance HDFC
Level/ Band
Assistant Manager
Grade
304/306
B Organizational Relationships
Reports To
Area Manager/ Senior Area Manager
Supervises
C Job Dimensions
Geographic Area Covered
Virtual Bancassurance HDFC Floor
Stakeholders Internal
Virtual Bancassurance HDFC Supervisors / Phone Bankers
External
D Key Result Areas
Organization process
Key contributions
Frequency
Training
· Prepare training material for New Phone Bankers
· Certification/ Motivation of Phone bankers
· Timely Completion of training
· Coaching callers based on quality scores for improvement
· Training to improve sales
Daily / Monthly
Quality Evaluations
§ Ensure Quality Lead generation from the Phone Banker
§ Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
§ Timely feedback to caller
§ Collect customer feedback and review scripts regularly
§ Conducting Monthly certifications for the unit to assess product/process/ system.
§ Analyze the training requirements bases the feedback shared.
Daily / Monthly
MIS
· Prepare the Quality MIS
· Ensure the MIS is published to the relevant stakeholders on time.
Daily/ Weekly/ Monthly
Others
· Assist in preparation of process notes or system requirements
· Projects to improve overall lead quality
E Skills Required
Technical
§ Good Knowledge of MS Office / MS Excel
Behavioral
Essential
Desired
Interpersonal skills
·
Communication skills
·
Creative thinking skills
·
Supervising/Leadership skills
·
Teamwork Skills
·
Influencing skills
·
Relationship Building skills
·
Decision making skills
·
Advance Excel skills
·
F Incumbent Characteristics
Essential
Desired
Qualification
Graduation
Post-Graduation
Experience
At least 3-5 years of experience in call centre industry, in Quality / Training process.
Any industry
Territory Sales Manager - Virtual Bancassurance HDFC • Chandigarh
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