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Thermo Fisher Scientific
Customer Service Representative IIThermo Fisher Scientific • Bangalore, Karnātaka, India
Customer Service Representative II

Customer Service Representative II

Thermo Fisher Scientific • Bangalore, Karnātaka, India
30+ days ago
Job description

  • Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
  • Engage in activities to provide an enhanced customer experience
  • Ensure adherence to organizational procedures, policies and systems.
  • Ensures that performance metrics / SLAs are met
  • Adhere to daily turnaround time for orders as per set TAT guidelines
  • Ensure adherence to all internal / external processes defined
  • Proactively escalates issues that can potentially hamper the business processes
  • Solves a range of straightforward problems and analyzes possible solutions using standard procedures
  • Contribute to team effort by accomplishing related results as needed

Other Requirements

  • Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
  • ’ Hands on experience on Order Management
  • Requires strong computer skills, including Microsoft office
  • Display excellent verbal and written communication and interpersonal skills.
  • Highly detail-oriented and organized with excellent analytic and problem-solving abilities
  • Able to multi-task, prioritize and manage time effectively
  • Ability to work under pressure
  • Customer orientated and ability to adapt/respond to different types of tasks
  • Flexible to work in Night Shifts

As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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Customer Service Representative II • Bangalore, Karnātaka, India

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