Talent.com
This job offer is not available in your country.
(Urgent Search) Help Desk Engineer – L1

(Urgent Search) Help Desk Engineer – L1

RazileansKollam, Kerala, India
6 hours ago
Job description

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description :

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities :

  • Assign and manage support tickets using a ticketing system
  • Provide first-level IT support for :
  • Servers, firewalls, desktops, laptops, and peripherals
  • Network connections, printers, and Microsoft Office applications
  • Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
  • Perform system administration and basic troubleshooting for Windows OS and applications
  • Linux server administration and troubleshooting (preferred but not mandatory)
  • Escalate unresolved issues to next-level support or hardware vendors
  • Handle other ad-hoc IT support tasks as needed

Requirements :

  • Degree in Computer Science, Information Technology, or a related field
  • Hands-on experience with ticketing tools and remote support software
  • Prior experience in a helpdesk or technical support role is advantageous
  • Strong problem-solving skills and the ability to work independently
  • Good verbal and written communication skills in English
  • Preferred Candidate Profile :

  • Based in Kollam
  • Self-driven with a customer-focused mindset
  • Comfortable working with international teams across time zones
  • Urgent Requirement, immediate joiners preferred
  • Create a job alert for this search

    Urgent Search Engineer • Kollam, Kerala, India

    Related jobs
    • Promoted
    Help Desk Analyst

    Help Desk Analyst

    ALIANDOThiruvananthapuram, IN
    ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U. For over 20 years, Microsoft and its partners have recommend...Show moreLast updated: 4 days ago
    • Promoted
    L2 Support Engineer

    L2 Support Engineer

    Insight GlobalKollam, IN
    Experience supporting apps with the following tech stack : Spring boot, Microservices, Java.Experience supporting SQL databases. Experience in L2 IT support, including hardware / software troubleshooti...Show moreLast updated: 14 days ago
    • Promoted
    VOIP Support Engineer

    VOIP Support Engineer

    clientAlappuzha, IN
    Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Site Reliability Engineer- ELK Expert

    Senior Site Reliability Engineer- ELK Expert

    iVedha Inc.Kollam, IN
    Senior Site Reliability Engineer (SRE) – ELK Expert | Platform Engineering Practice.Must be available to work in the EST (US / Canada) Time Zone. Are you a Senior Site Reliability Engineer (SRE) with ...Show moreLast updated: 30+ days ago
    • Promoted
    CyberArk Engineer

    CyberArk Engineer

    Next VenturesAlappuzha, IN
    Job Opportunity : CyberArk Engineer.Contract / Permanent / Fixed Term.Privileged Access Management (PAM) implementations using CyberArk technologies. CyberArk Core-PAS, AAM, PTA, HTML5 Gateway.AUTOIT...Show moreLast updated: 4 days ago
    • Promoted
    Senior Network Engineer L3-L4

    Senior Network Engineer L3-L4

    BoffinHive TechnologiesThiruvananthapuram, IN
    The professional services role which works on client engagements from initial design through implementation and migration and continues to provide operational support. This ensures a seamless transi...Show moreLast updated: 23 days ago
    • Promoted
    Help Desk Engineer – L1

    Help Desk Engineer – L1

    RazileansQuilon, Kerala, India
    Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Con...Show moreLast updated: 30+ days ago
    • Promoted
    DevOps / Platform Engineer

    DevOps / Platform Engineer

    iVedha Inc.Thiruvananthapuram, IN
    Hiring a seasoned DevOps / Platform Engineer to drive automation, platform reliability, and robust.Design, deploy, and manage CI / CD pipelines and infrastructure automation, leveraging AI for.Implemen...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    [High Salary] Help Desk Engineer – L1

    [High Salary] Help Desk Engineer – L1

    RazileansKollam, Kerala, India
    Company Description Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation.We provide tailored Pr...Show moreLast updated: 2 hours ago
    • Promoted
    Linux Specialist

    Linux Specialist

    EnvestnetThiruvananthapuram Taluk, India, India
    As an Infrastructure Engineer, you will play a vital role in designing, building, and supporting virtualization and server infrastructure in dispersed datacenter locations globally.You will support...Show moreLast updated: 4 days ago
    • Promoted
    Linux Engineer

    Linux Engineer

    RecroKollam, IN
    As a Senior Software Engineer at Nasuni, you will play a key role in enhancing our cloud-scale NAS platform.Your responsibilities will include : . Collaborating on requirements analysis, architecture ...Show moreLast updated: 4 days ago
    • Promoted
    Multilingual IT Service Desk Engineer (L0 / L1 Support)

    Multilingual IT Service Desk Engineer (L0 / L1 Support)

    TECEZEalappuzha, kerala, in
    Title : Multilingual IT Service Desk Engineer (L0 / L1 Support).Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience.Provide first and secon...Show moreLast updated: 19 days ago
    • Promoted
    L1 Support Engineer

    L1 Support Engineer

    SaasAntkollam, kerala, in
    The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 4 days ago
    • Promoted
    Desktop Engineer

    Desktop Engineer

    NAZZTECThiruvananthapuram, IN
    IT Support / Desktop & End-User Support Engineer.Kamba (near Kalyan), Mumbai, Maharashtra.We are seeking a motivated and detail-oriented. IT Support / Desktop & End-User Support Engineer.The ideal c...Show moreLast updated: 4 days ago
    • Promoted
    Service Desk Specialist

    Service Desk Specialist

    Sharp BrainsAlappuzha, IN
    Monitoring and Incident Management : .Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability. Provide first-line support for network incidents an...Show moreLast updated: 14 days ago
    • Promoted
    DevOps Architect

    DevOps Architect

    Sycamore Informatics Inc.Thiruvananthapuram, IN
    Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Bachelor’s degree, preferably in Computer Science, Ele...Show moreLast updated: 30+ days ago
    • Promoted
    Principal Protocol_ Kubernetes

    Principal Protocol_ Kubernetes

    RecroAlappuzha, IN
    As a Principal Software Engineer - Protocols, you will play a key role in enhancing our cloud-scale NAS platform.Your responsibilities will include : . Participate and lead requirements analysis, arch...Show moreLast updated: 3 days ago
    • Promoted
    Integration Developer / Application Support Engineer (MuleSoft & OIC)

    Integration Developer / Application Support Engineer (MuleSoft & OIC)

    Tech USAAlappuzha, IN
    Oracle Integration Cloud (OIC).The ideal candidate will be responsible for designing, developing, and maintaining integrations between cloud and on-premise applications, as well as providing ongoin...Show moreLast updated: 4 days ago
    • Promoted
    Vulnerability Management / DevSecOps Engineer – 3+ Years | Trivandrum | Immediate Joiner

    Vulnerability Management / DevSecOps Engineer – 3+ Years | Trivandrum | Immediate Joiner

    USTThiruvananthapuram, Kerala, India
    CCTC | ECTC | Notice Period | Location Preference.Act fast for immediate attention! ⏳📩.Rapid7 InsightVM, CrowdStrike, Nexus. DevOps, SysAdmins, and Developers.Grafana, Splunk, Jira) for tracking an...Show moreLast updated: 14 days ago
    • Promoted
    Senior DevOps Enginner

    Senior DevOps Enginner

    GlowingbudThiruvananthapuram, IN
    Glowingbud is a rapidly growing eSIM services platform that simplifies connectivity with powerful APIs, robust B2B and B2C interfaces, and seamless integrations with Telna.Our platform enables glob...Show moreLast updated: 30+ days ago