IT System Support Analyst

📍 Location: Bangalore 💼 Job Type: Full Time 👨💻 Work Mode: Work From Office 📅 Experience: 5-10 Years 📧 Email Resume: santosh@talentsmart.co.in • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 5-10 years of experience • At least 4 years of proven experience as an IT System Support Analyst or similar role. • Skilled in supporting internally developed software • Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment. • Skilled in troubleshooting and resolving software issues. • Skilled in database management and query languages (e.g., SQL). • Experience implementing cybersecurity best practices in application support. • Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT) • Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity. • Excellent business analysis, problem-solving, and analytical skills, and attention to detail. • Excellent communication and interpersonal skills, as well as being customer service-oriented