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Associate / Sr Associate - Student Experience

ConfidentialBengaluru / Bangalore, India

8 days ago

Job description

Job TItle : Associate / Sr Associate - Student Experience

Job description

Support students and parents throughout their BrightChamps journey, ensuring a seamless and engaging experience.
Address concerns and refund requests with empathy, accuracy, and efficiency.
Manage escalations across chat, call, and email channels to maintain a positive parent and student experience.
Mentor students to ensure effective app usage and maximize learning outcomes.
Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve customer issues within stipulated TAT.
Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution.

Job requirements

Candidates with minimum to 1 year of experience in customer experience or support roles.

Strong communication skills, both written and verbal.

Empathetic, solution-oriented, and comfortable working in a fast-paced environment.

Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.

A passion for education and a genuine interest in helping students succeed.

Job location

HSR Layout, Bangalore

WFO - 6 days a week | rotational Week off,

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Skills Required

Communication

Associate Experience • Bengaluru / Bangalore, India