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TCS Hiring for Cloud Contact Center Architect_PAN India

Tata Consultancy Servicespalakkad, kerala, in

7 days ago

Job description

Experience : 8 to 14 Years Only

Job Location : PAN India

TCS Hiring for Cloud Contact Center Architect_PAN India

Required Technical Skill Set :

Cloud Contact Center Architect :

Nice CX one implementation expert :

Experience & Skill Requirements :

10 - 12 + years of experience in Contact Center technology
Solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)
Must have worked on AI & Gen AI capabilities Contact Center's offer for self-service, augmentation and operational excellence
At least one Cloud Contact Center design and implementation experience is a must
Cloud Contact Center Architect certifications are preferred

Responsibilities :

Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)

Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications

Conduct solution reviews to identify gaps and propose tangible recommendations

Ability to ensure the solution is in compliance with customer's security standards

Ability to callout risks (if any) at the early stage of the project

Mentor / guide implementation team

Kind Regards,

Priyankha M

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Cloud Contact Center • palakkad, kerala, in

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