Role : Senior Cisco Engineer UCCE
Experience : 8+ years
Location : Hyderabad, Vizag, Remote.
Key Responsibilities :
- 8 years experience performing break / fix, moves, adds, and changes for telephony equipment and adjuncts
- 5 years experience supporting Cisco solutions
- Cisco examples : Cisco Call Manager, UCCE / UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center
- ICM, UCCX Scripting
- 2 years experience using an automated ticketing system
- 5 years experience supporting Cisco hardware and software
- Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and
Excel
Must possess excellent oral and written communication skills in EnglishHighly skilled in writing with details, accuracy, and consistencyStrong analytical, interpersonal, and relationship building skillsMust be familiar with both voice and data equipment and technologiesSuperior skill in the use of the Internet, e-mail applications, procurement / inventory systems, maintenance management systems and payroll / timekeeping applicationsStrong work ethic and personal drive to excelStrong sense of urgency and commitment to get the job doneSuperior negotiation, coordination, and conflict resolution skillsAbility to use (and learn new) complex systems, technologies, and applicationsAbility to adapt to change quickly and multi-taskRequired Skills :
Industry certifications on telephony and associated technology solutions, depending on team placementCisco Certifications(preferred CCIE Collaboration or CCNP Collaboration)Working experience in the managed services industryFamiliar with both voice and data equipment and technologiesBachelors degree in Computer ScienceUnderstanding of quality processes including ITIL(ref : hirist.tech)