Talent.com
This job offer is not available in your country.
E-Commerce Automotive Spare Parts Customer Service Representative

E-Commerce Automotive Spare Parts Customer Service Representative

Newparts, Inc.Aligarh, IN
30+ days ago
Job description

Job Description : Automotive Customer Service Representative

Location : Remote (North American Hours)

Desired Skills and Experience :

  • Education : Bachelor's degree in Engineering
  • Required Experience : 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities :

  • Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
  • Ensure customer satisfaction by addressing complaints and inquiries promptly.
  • Conduct product sales and process returns and related requests.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Maintain records of customer interactions, comments, and complaints.
  • Provide feedback to management regarding customer issues, concerns, and emerging trends.
  • Adhere to communication procedures, guidelines, and policies.
  • Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
  • Develop and document knowledge into useful content.
  • Continuously enhance knowledge of products and services.
  • Achieve or surpass performance targets.
  • Participate in training and development programs to enhance customer service skills and knowledge.

    • Requirements and Skills :

  • Demonstrated experience in customer service.
  • Automotive repair, parts, and component knowledge (required).
  • Technical or engineering experience.
  • Proficiency in English.
  • Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Maintain a positive, empathetic, and professional demeanor with customers.
  • Customer-centered approach with adaptability to various customer personalities.
  • Teamwork skills for working with team members and other departments.
  • Ability to work remotely in shifts aligned with market operational hours.
  • Digital literacy.
  • Willingness to achieve goals and pursue self-improvement.
  • Capability to perform effectively under pressure.
  • Ability to work North American working hours.

    • Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

    Create a job alert for this search

    Customer Service • Aligarh, IN

    Related jobs
    • Promoted
    • New!
    Growth Marketer (AI Native) — B2B Enterprise (Swirl)

    Growth Marketer (AI Native) — B2B Enterprise (Swirl)

    Swirl®aligarh, uttar pradesh, in
    Own end-to-end growth for Swirl’s enterprise AI agent platform.Generate qualified demand, build a predictable pipeline, and make Swirl the default choice for “agentic commerce” in the U.Enterprises...Show moreLast updated: 3 hours ago
    • Promoted
    Ecommerce Reporting and Analytics Lead

    Ecommerce Reporting and Analytics Lead

    MultiplyMiiAligarh, IN
    Ecommerce Reporting and Analytics Lead.Our client is a growth-focused firm that builds and scales high-performing e-commerce brands across Amazon, Shopify, and Walmart. With a strong track record of...Show moreLast updated: 7 days ago
    • Promoted
    Join Us as a Facebook Ads Growth Partner – Faces Canada

    Join Us as a Facebook Ads Growth Partner – Faces Canada

    Ad Snipper inAligarh, IN
    At Faces Canada, beauty is more than skin deep.With 40+ years of Canadian heritage and a mission to create inclusive, cruelty-free, and skin-friendly cosmetics, we’re trusted by millions of women w...Show moreLast updated: 19 days ago
    • Promoted
    • New!
    Performance Marketing Manager (Meta / Amazon / Google)

    Performance Marketing Manager (Meta / Amazon / Google)

    DENT | Shopify Plus Agency | CRO ExpertsAligarh, IN
    We’re hiring : Performance Marketing Manager (Meta / Google / Amazon).Nippetals — Global Women’s Innerwear |.Women’s innerwear is a high-growth, multi-billion-dollar category where comfort, tech, an...Show moreLast updated: 6 hours ago
    • Promoted
    Programmatic Buying

    Programmatic Buying

    LS Digital GroupAligarh, IN
    We are looking for Account Manager / Group Head for Programmatic Buying - Mumbai / Bangalore / Gurgaon Location.Relevant Experience : 2 to 8 Years. Build digital marketing roadmap & proposals involving DV...Show moreLast updated: 26 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Gokool Digitalaligarh, uttar pradesh, in
    Customer Service & Online Listings Associate.US Public Holidays (Yearly 10).Minimum 1 year in a similar role.We are looking for a proactive and detail-oriented. Customer Service & Online Listings.US...Show moreLast updated: 17 days ago
    • Promoted
    Customer Success Manager

    Customer Success Manager

    Zocketaligarh, uttar pradesh, in
    Customer Success Manager ( US & Eurasia ).At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale thei...Show moreLast updated: 26 days ago
    • Promoted
    Buyer- Loungewear

    Buyer- Loungewear

    Shoppers StopAligarh, IN
    To contribute to the development of the divisional Buying and Merchandising strategy and to work within this strategy at all times. To be responsible for all issues related to buying merchandise and...Show moreLast updated: 20 days ago
    • Promoted
    • New!
    Customer Service Representative

    Customer Service Representative

    ThyneAligarh, IN
    ASAP for soft launch on 18 Oct.The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists.Communicate wi...Show moreLast updated: 6 hours ago
    • Promoted
    • New!
    Vertical solutions Lead - Automotive

    Vertical solutions Lead - Automotive

    HCLTechaligarh, uttar pradesh, in
    Vertical Solutions Lead- Automotive.Location – Anywhere in India (Preferred Bangalore).This is a domain led high quality solutions group working in conjunction with Sales, Delivery, Practice teams ...Show moreLast updated: 3 hours ago
    • Promoted
    Digital Marketer (B2B Tech)

    Digital Marketer (B2B Tech)

    Pangolinaligarh, uttar pradesh, in
    Design and execute full-fledged programs across paid, organic, email, and automation to generate and accelerate qualified pipeline for B2B tech clients. Build and maintain experimentation roadmaps : ...Show moreLast updated: 30+ days ago
    • Promoted
    Growth Marketer

    Growth Marketer

    GleantapAligarh, IN
    Gleantap is a fast-growing Customer Engagement Platform trusted by leading fitness, wellness, healthcare, and lifestyle brands. We help businesses drive growth, improve retention, and automate engag...Show moreLast updated: 30+ days ago
    • Promoted
    AI Lead Engineer - Agentic Platforms

    AI Lead Engineer - Agentic Platforms

    OrbitShift.AIAligarh, IN
    AI-native Sales Operating System.Our multi-agent AI system enables actionable account insights, RFP response generation, targeted nudges, and sales content. Peak XV (formerly Sequoia Capital), Stell...Show moreLast updated: 7 days ago
    • Promoted
    Territory Sales Person

    Territory Sales Person

    Kardexaligarh, uttar pradesh, in
    With over 2,500 employees worldwide, we develop and manufacture logistics solutions that are used in many different sectors such as industrial manufacturing, retail and administration.New Business ...Show moreLast updated: 30+ days ago
    • Promoted
    Vendor Contracts Manager

    Vendor Contracts Manager

    AceolutionAligarh, IN
    We are seeking a highly organized and proactive.This role is responsible for managing and tracking third-party engagements throughout the contracting lifecycle, from contract development to invoici...Show moreLast updated: 7 days ago
    • Promoted
    Sales Development Representative

    Sales Development Representative

    Customer Engagement Platformaligarh, uttar pradesh, in
    Job Title : Senior Sales Development Representative.LinkedIn Sales Navigator, CRM, and intent data tools.Partner with sales and marketing to build account-based outreach plans.Keep the CRM spotless ...Show moreLast updated: 7 days ago
    • Promoted
    Dynamic Digital Marketer

    Dynamic Digital Marketer

    Purplechalk cld.coAligarh, IN
    Now Hiring : Dynamic Digital Marketer.We’re seeking a skilled Digital Marketer (Shopify, Meta Ads, SEO, eCommerce) to oversee and scale our high-value marketing campaigns. Are you passionate about di...Show moreLast updated: 7 days ago
    • Promoted
    Marketplace & Quickcommerce Manager

    Marketplace & Quickcommerce Manager

    Yugen Consulttingaligarh, uttar pradesh, in
    Product Listing & Optimization.Ensure all products are listed with high-quality images, compelling descriptions, and optimized keywords. Conduct A / B testing for product titles, bullet points, and de...Show moreLast updated: 7 days ago