Management Trainee - Product Consultant

Job description

Role & responsibilities

• Support clients over the phone and email by answering their product questions and offering technical assistance
• Offer best practice tips to clients to boost their meeting attendance via Cvents marketing engine
• Gather client requirements for future releases of the product
• Create and maintain all product documentation
• Implement and manage the online portion of client events as and when needed
• Gather client requirements and implement them in Cvents event management software
• Communicate with the client and review the initial implementation with them and make required changes
• Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
• Document all communication with the client in Cvents CRM software

Preferred candidate profile

Skills Required

International Voice Process, Customer Support, Customer Service