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Account Manager

Account Manager

SmartKatch.aivapi, gujarat, in
15 hours ago
Job description

SmartKatch is a growing enterprise B2B SaaS platform powered by advanced AI Analytics that provides continuous, comprehensive and catalytic financial risk intelligence. We are looking for a hands-on Account Manager to own post-sale success, drive adoption and retention, and grow customer lifetime value by expanding platform use across the customers’ business.

You will :

  • Drive growth of ARR through upsell and cross-sell of additional modules and use cases.
  • Own the customer lifecycle : onboarding, adoption plans, QBRs, roadmaps, and renewals.
  • Protect and improve NPS by monitoring health signals, leading remediation for detractors, and delivering exceptional CX.
  • Discover unstated needs in coordination with Delivery team by running structured discovery sessions and turning operational pain into product-led solutions.
  • Partner cross-functionally with Sales and Delivery to close expansions and influence roadmap.
  • Maintain commercial discipline : accurate documentation, pipeline forecasting, and regular leadership reporting.

You are :

  • An engineering or finance professional with an MBA and 6 years in enterprise account management, customer success, or enterprise sales at a B2B SaaS company. Engineering or finance professionals with 10+ years’ experience may also apply.
  • Exposure to senior level interactions is a must, especially finance, procurement and operations.
  • Proven track record in land-and-expand motions and improving NPS or retention.
  • Strong consultative discovery, stakeholder management, and executive communication skills.
  • Familiar with ERP systems (SAP / Oracle / Dynamics) or finance-related analytics preferred.
  • Data-driven, organized, and comfortable in a fast-growing environment.

    • Location : Bengaluru On-site with customer travel as needed.

    Please send your CV and a 1-paragraph example of a customer growth project you have led.

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