Founder's Office Role

Location - Fully Remote

Should be open to work in US timings (4 / 5 : 00 PM - 3 : 00 AM) - to target the US market

Must have :

Top college graduate (Tier 1 : IIT / NIT / IIIT / IIM / XLRI etc.)

Graduation year : 2016 onwards

Experience : 4+ years in any of the following roles -

• Ex-Founder's Office / Ex-Founder / Ex-Product Manager / Ex-Sales / Ex-Customer Success

Strong strategic thinking and communication skills

Proven experience in startup or operator-style environments, building from zero, creating scalable processes, and driving measurable business outcomes across cross-functional in software / tech / solution implementation for B2B SaaS

Pls Note : This is not a leadership role currently, but will evolve into one over time.

Role & Responsibility :

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers / prospective clients.

• Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
• Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
• Post Go-Live Success - Continuously assess client health / satisfaction. Collaborate with our product and engineering teams to resolve issues
• Client Relations - Be the voice of our clients. Maintain open communication channels with clients
• Bridge to Product / Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
• Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
• Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc

(ref : iimjobs.com)