Customer Success Executive

Company Description :

We at Mudrex are a cryptocurrency investment platform that aims to revolutionize the digital asset space. We empower individuals and institutions to invest with confidence by offering state-of-the-art technology, expert insights, and a secure environment to manage their crypto investments. Our mission is to simplify the process of investing in crypto assets, catering specifically to those who seek to invest rather than trade. Our user-friendly platform provides market-linked and stable returns, enabling users to effectively build and expand their crypto portfolio. We take pride in being backed by prestigious investors such as Y-Combinator and Nexus Venture Partners. Join us on our journey to make crypto investing accessible and hassle-free for everyone!

Role Description :

This is a full-time on-site role for a Customer Success Executive, located in Bengaluru. The Customer Success Executive will be responsible for ensuring customer satisfaction, managing customer retention efforts, providing support to customers, and handling account management. Daily tasks include responding to customer inquiries, analyzing customer feedback, and working closely with clients to provide tailored solutions and build long-term relationships.

The Customer Success Executive at Mudrex plays a crucial role in building and maintaining the trust our customers have in our product. They ensure their customers’ success and provide excellent customer service by leading with empathy and transparency. This position will focus on the following :

• Improving service metrics,
• Growing assets under management (AUM),
• The ideal candidate will demonstrate skills of a relationship manager and have relevant customer service experience. This with a strategic mindset to drive customer satisfaction and achieve business objectives should surely help them succeed in their role.

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