Team lead – subtitling coordination

About the Company

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, Warner Media, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit Summary

As a Team Lead in the Subtitling Coordination team, you are responsible for the people management in the team and also for their growth and development. You will also be responsible for scheduling and rescheduling of work internally, team’s utilization and performance and monitoring all projects within your span.

Outcomes and Accomplishments

As a Team Lead in Subtitling Coordination, you will :

• Lead and supervise the Localization Coordinators within your span of control.
• Set clear objectives and ensure each team member aligns with the team’s vision.
• Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues proactively.
• Is responsible for liaising and collaborating with the Translator Support team regularly to report linguist pool health and plan for capacity for rare languages
• Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
• Be responsible for the team’s morale, attrition, development, coaching, and working with team members to clearly communicate their performance, feedback if any, and development areas.

Conduct regular team meetings to discuss progress and plan future activities.

Ensure that the team is meeting all project deadlines and goals, as well as participating in all required training sessions.

Generate reports on the team’s performance, track KPIs and SLAs, work with the Assistant Manager to correct issues or negative trends if any, ensure internal reports (e.g., Productivity, Quality, OTD etc.) are maintained and updated regularly.

What You Bring :