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ServiceNow Consultant
ServiceNow ConsultantiXceed Solutions • Kannur, IN
ServiceNow Consultant

ServiceNow Consultant

iXceed Solutions • Kannur, IN
5 hours ago
Job description

Role - ServiceNow ITSM ITOM Consultant

Location - Pune

Role Type - Permanent

Primary Responsibilities :

  • Design and implement ServiceNow ITSM solutions including Incident, Problem, Change, Knowledge, Service Request Management, and Service Catalog.
  • Lead implementation and optimization of ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and CMDB.
  • Develop and maintain an accurate and complete Configuration Management Database (CMDB) with proper CI class structure, relationships, and reconciliation processes.
  • Configure and manage ServiceNow Discovery for on-prem and cloud-based infrastructure across hybrid environments.
  • Lead ServiceNow integration projects using REST / SOAP APIs, MID Servers, and Integration Hub with external systems such as monitoring tools, CMDBs, asset management systems, and ITSM platforms.
  • Define and implement data normalization, reconciliation, and health checks for CMDB data integrity.
  • Translate business requirements into technical designs and deliver scalable and efficient ServiceNow solutions.
  • Develop and customize workflows, business rules, client scripts, and UI policies across the ServiceNow platform.
  • Collaborate with infrastructure, application, and security teams to ensure ServiceNow aligns with operational and governance policies.
  • Work with ServiceNow platform owners and architects to ensure alignment with best practices and platform roadmap.
  • Provide technical leadership, guidance, and training to junior consultants or client stakeholders as needed.
  • Ensure all ServiceNow implementations follow ITIL practices and organizational standards.

Required Skills :

  • 7+ years of experience implementing and supporting ServiceNow ITSM and ITOM solutions.
  • In-depth knowledge of ServiceNow platform architecture, including data model, security, scripting (JavaScript), and integrations.
  • Proven experience in configuring and managing ServiceNow Discovery, Service Mapping, and CMDB.
  • Experience with MID Servers, network protocols (SNMP, WMI, SSH), and discovery patterns.
  • Strong hands-on experience in building Service Catalogs, Request Workflows, and Service Request Fulfillment.
  • Proficient in developing REST / SOAP API integrations and working with IntegrationHub, Flow Designer, and Workflows.
  • Familiarity with integrating ServiceNow with monitoring and observability platforms (e.g., Prometheus, OpsRamp, SolarWinds, etc.).
  • Solid understanding of ITIL frameworks and best practices.
  • Experience with data normalization, CMDB health metrics, and CMDB governance.
  • Working knowledge of other ITSM tools such as BMC Remedy, Cherwell, ManageEngine, Jira Service Management, etc.
  • Experience with integrating ServiceNow with DevOps tools set like Ansible, Terraform and CI / CD pipelines.
  • Excellent troubleshooting, analytical, and communication skills.
  • ServiceNow Certified System Administrator (CSA) certification required.
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