L3.Net Support Engineer

Job Summary :

We are seeking an experienced L3 Support Engineer to deliver high-level technical support, ensure products work well, and boost customer satisfaction. The candidate should have strong analytical skills, be capable of diagnosing code issues, and suggest effective Description :

• Provide effective customer service by leveraging in-depth knowledge of company products.
• Collaborate with cross-functional teams to surpass customer service expectations, ensuring timely communication with customers regarding the status and resolution progress.
• Troubleshoot installation and testing issues across various programming languages and build environments.
• Provide technical skills and best practices to customers and the support team, promoting a mindset of continuous improvement.
• Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.
• Collect customer feedback on features, bugs and other areas of importance and deliver this information to our Product Experience :
• Minimum of 8 years of development experience in a customer facing role with a software company.
• Fluency in written and spoken English.
• Flexibility working EU or US time Technical Skills :
• Strong knowledge of Microsoft Windows operating systems (client and server).
• Strong knowledge of development technologies : .NET and C#.
• Strong knowledge of WPF and WinForms.
• Strong knowledge of Integrations such as Azure DevOps.
• Experienced with scripting languages and network protocols.
• Knowledge with Test Automation, Mobile (Android) and Web Development testing methods.
• Basic understanding of C++ / QT.
• Basic understanding of databases.
• Proficient in using JIRA for issue Soft Skills :
• Hands-on experience with remote troubleshooting methods.
• Strong written, verbal and presentation skills.
• Strong problem solving and analytical skills.
• Capability to work independently and collaboratively within a team.
• Ability to multi-task across multiple products within different technology to have :
• Knowledge of WebDriver technologies (Eg. Selenium).
• Knowledge of Linux operating systems (client and server).
• Basic understanding of Java.
• Basic understanding of JavaScript.
• Eager to learn new TechGrit :

TechGrit is a custom software development services company dedicated to accelerating business growth through high-performing agile teams. We specialize in delivering diversified and unique solutions across various industries, including Construction Tech, Health Tech, Fin Tech, and High Tech. Our team of champion developers works closely with clients to design and develop custom software solutions that meet their business needs.

Our Mission :

To deliver high quality and cost-effective software solutions that help companies and entrepreneurs achieve their goals and stay ahead of the Vision :

To be the most trusted technology partner for our customers, accelerating their business growth through innovation, reliability, and excellence by best-in-class people.

Our Core Values :

Customer TechGrit and be part of a team that values innovation, excellence, and teamwork. We are committed to creating an inclusive environment where all employees feel valued and respected. If you are passionate and want to contribute to our mission and vision, we would love to hear from you

(ref : hirist.tech)