Microsoft Dynamics 365 Techno-Functional

Responsibilities :

• Requirements Analysis & Gathering : Collaborate with business stakeholders to understand and gather business requirements. Analyze existing processes and system configuration, identify opportunities for improvement.
• Solution Design : Design and architect Dynamics 365 solutions based on identified requirements. Develop and present functional and technical design documents.
• Configuration and Customization : Configure Dynamics 365 modules according to business requirements. Customize Dynamics 365 using built-in tools or code extensions as required.
• Integration Management : Develop and manage integrations between Dynamics 365 and other enterprise systems like Salesforce, SuccessFactors etc. Utilize middleware tools or custom integrations to facilitate data flow and system interoperability.
• Data Management : Understand data flow, structure, and mapping. Ensuring data integrity and completeness.
• Testing and Quality Assurance : Develop and execute test plans to ensure the quality of configurations, features and functionalities. Troubleshoot issues, and coordinate user acceptance testing. Ensure zero production issue.
• User Training and Support : Conduct user training sessions and provide ongoing support to ensure successful adoption of Dynamics 365 within the organization. Address and resolve issues, troubleshoot problems, and ensure system stability.
• Documentation : Create and maintain comprehensive documentation of Dynamics 365 configurations, customizations, integrations, and processes.
• Reporting and Analytics : Design and develop reports, dashboards, and analytics solutions within Dynamics 365.
• Collaboration : Collaborate with cross-functional teams to optimize the use of Dynamics 365 in various business processes.
• Vendor Management : Work closely with the vendor, drive functional and technical discussion, validate solutions proposed by vendor and the estimate for same, and ensure timely delivery.
• Upgrades and Enhancements : Stay informed about new releases, updates and features in Dynamics 365. Plan and execute system upgrades, applying patches, and implementing new features.

Qualifications :

Skills Required

Gl, Ap, AR, Fixed Assets, Project Management