Project Coordinator - Client Services

Job Description

You will be an integral part of our Client Service Operations team as a contractor.

We are a remote-first organization embracing an accelerate from anywhere culture. You may be required to travel to our office based on business requirements or for company / team events.

As a key member, you will play a pivotal role in ensuring the seamless execution and management of ongoing projects. By supporting Account Managers and effectively communicating with clients, you will be essential to our success. This position requires proficiency in both Japanese and English to handle client interactions and internal communications effortlessly.

You will be the vital bridge between our clients and internal teams, ensuring clear communication and efficient project management.

• Support Account Managers in managing ongoing projects.
• Handle client queries in Japanese, translating and updating internal teams in English for seamless communication.
• Build strong client relationships by understanding their needs and providing tailored service options.
• Prepare service quotations and manage timely invoice submissions according to contracts.
• Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
• Identify and implement improvements in services, processes, and systems.

Key Responsibilities :

Required Skills and Qualifications

Qualifications :

Benefits

Our organization offers a dynamic work environment where you can grow professionally and personally.

Others

Join us in our mission to deliver exceptional client experiences and drive business success.