▷ Urgent : Presales Specialist

Job Title : Lead Pre-Sales Engineer

Location : Vadodara

Role Overview :

The Pre-Sales Engineer is responsible for converting sales-qualified leads (SQLs) into onboarded business by providing tailored solutions, designing functional and technical specifications, and ensuring a smooth onboarding experience. The role involves extensive customer engagement, industry-specific playbook development, and a deep understanding of CPaaS solutions.

Key Responsibilities :

Industry-Specific Strategy & Documentation :

1. Develop industry-specific playbooks, use cases, and case studies.

2. Scope customer requirements to create functional, non-functional, and technical specifications.

3. Document platform changes and project manage solution delivery.

SQL Conversion & Business Onboarding :

1. Follow up with leads provided by the company through impactful pre-sales engagements.

2. Conduct compelling product demonstrations and articulate value propositions.

3. Negotiate pricing and commercial terms to close deals effectively.

4. Ensure smooth customer onboarding and stabilization post-sale.

Solution Design & Customer Engagement :

1. Act as a subject matter expert (SME) on Phonon’s platform.

2. Understand customer challenges and design functional solutions within product capabilities.

3. Define BoQ, set up pricing, and negotiate commercial terms for deal closures.

4. Manage project execution, ensuring customer expectations are met.

Required Skills & Expertise :

Technical & Industry Knowledge :

• Strong understanding of the CPaaS sector, including robocalls, SMS, WhatsApp, emails, and cloud contact centers.
• Exposure to cloud and NLP technologies : AWS Business Practitioner, Google Cloud Text-to-Speech (SSML), Speech-to-Text, NLP.
• Proficiency in Google Sheets, including Google Script automation.

Sales & Solutioning Skills :

Soft Skills :

Sectoral Knowledge :

Qualifications & Experience :

Why Join Us?

If you have a passion for technology-driven sales and a knack for solution engineering, apply now to be a part of Phonon’s dynamic team!