Quality Engineer - TVXiaomi India • ranchi, jharkhand, in
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Quality Engineer - TV
Xiaomi India • ranchi, jharkhand, in
1 day ago
Job descriptionLead EWP (Early Warning Process) and non-EWP investigations for field issues. Perform Root Cause Analysis (RCA) and drive Corrective Actions (CA) with relevant teams. Track customer reviews and return data from e-commerce platforms (Amazon, Flipkart) and escalate critical issues. Maintain dashboards and reports summarizing quality metrics for all product portfolios. Work closely with R&D, QA, and Supply Chain teams to enhance product reliability through benchmarking and continuous improvement. Conduct factory audits, production line checks, and market visits to validate product performance in real conditions. Engage with user / fan clubs to collect direct feedback and generate product insights. Travel to factories, markets, customer locations, and call centers as required. Adapt to shifting business priorities and support new product lines when needed. Hands-on experience with JIRA, TestRail, and test automation tools. Basic troubleshooting knowledge of PCBA (Mainboard) and LCM (panel). Experience in AIoT / ecosystem device validation. Strong exposure to field failure analysis (EWP / non-EWP) and customer feedback systems. Excellent analytical, communication, and problem-solving skills.
About the Role
We are looking for a skilled and detail-oriented Quality Engineer to ensure top-tier quality for our TV products, streaming platforms (OTT, Set-Top Boxes, Smart TVs), and AIoT ecosystem. You will be responsible for end-to-end testing, post-launch quality monitoring, customer feedback analysis, and driving continuous improvements in product reliability.
Key Responsibilities
1. Quality Assurance & Testing
- Design and execute test plans for TV platforms such as Android TV, Fire TV, and Roku.
- Validate AIoT and ecosystem integrations, including multi-device compatibility and smart home features.
- Use test automation tools and manage test cases on JIRA and TestRail.
2. Post-Launch Quality Monitoring
3. Cross-Functional Collaboration
4. Operational Readiness
Requirements
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Quality Engineer • ranchi, jharkhand, in
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