HealthCare Voice Process

Job Title : Customer Support Associate

Location : Kolkata

Experience : 0–2 Years

Employment Type : Permanent

Notice Period : Immediate Joiners Only

interview mode : Face to Face

Mode Of Work : WFO (Completely Night Shifts)

About the Company

Our client is a reputed organization handling Member & Relationship Management in the healthcare sector (UHG Process) . They focus on delivering exceptional customer service , maintaining high standards of communication, and ensuring compliance in all interactions.

Job Description

Handle inbound and outbound member calls efficiently and professionally

Provide accurate information and resolve customer queries promptly

Maintain data accuracy and proper documentation as per compliance guidelines

Adhere to service quality and productivity standards

Exhibit strong problem-solving, communication, and multitasking skills

Mandatory Skills / Requirements

Excellent verbal and written communication skills

Typing speed : Minimum 30 WPM with 90% accuracy

SVAR Score : Minimum 60

Strong English comprehension, analytical thinking, and multitasking ability

Basic computer proficiency and good business writing skills

Customer-service-oriented attitude with strong interpersonal skills

Should not be enrolled in any full-time course

Must be comfortable working from office and in night shifts

Important Note (Before Applying)

Do NOT apply if :

You do not meet the communication and typing skill requirements

You are currently enrolled in a full-time course

You are outside the transport boundary or cannot commute to office

you are an immediate joiner

you have more than 2 years of experience

you are available for Face to Face

✅ Apply ONLY if you meet all criteria above.