Senior Executive – Cbc Field Operations

JOB SUMMARY As an integral part of CBC Field Operations, an incumbent plays a pivotal role in ensuring smooth cargo clearance and delivery processes, coordinating with internal departments and external stakeholders, maintaining adherence to customs regulations, and utilizing technological tools for efficient back-office operations. Additionally, the role entails promoting a customer-centric approach, upholding ethical standards, and adapting strategies to navigate changing regulatory environments effectively. KEY RESPONSIBILITIES Operational Excellence Facilitate Efficient Customs Clearance. Ensure timely clearance and delivery of cargo without incurring penalties or demurrages as much as possible. Coordinate with transport vendors for timely placement of vehicles for loading / offloading. Ensure proper loading / offloading of cargo on transport vehicle without damages. Submit required documents, expense reports, and information promptly. Provide timely updates to reporting managers on assigned tasks. Monitor daily field operations and ensure compliance with regulatory standards. Foster effective coordination between internal departments. Scrutinize documents and goods to ensure adherence to compliance regulations. Seek necessary guidance from superiors to understand tasks thoroughly before execution. Maintain proper document records as per regulations. Manage advances and submit accurate vouchers. Report exceptions promptly, including queries or damages. Adhere to the code of conduct outlined in CBLR, 2018. Refrain from involvement in unions or associations. Sign customs documents only with proper authorization. Avoid activities that could tarnish DHL's reputation or attract regulatory actions. Handle packages with care. Stakeholder Management Communicate proactively with peers and superiors regarding customs-related matters. Interface with customs officials to maintain positive relationships. Foster cordial relations internally and with external agencies. COMPETENCIES Functional Competencies Customer Service : Strong customer service skills to address inquiries, provide updates, and resolve issues related to shipments. Technology Proficiency : Implementing CW1 and other tools for optimizing operations. Customs Regulations Acumen : Understanding of customs procedures, tariff and international trade laws for industry regulations and standards. Cargo Handling Expertise : Manage cargo handling processes, including loading, and unloading. Behavioural Competencies Agility : Ability to adapt quickly to changing operational needs and environments. Continuous Learning : Willingness to learn and improve skills to enhance performance. Attention to Detail : Consistently maintaining accuracy and precision in tasks and documentation. Quality Orientation : Commitment to delivering high-quality results and services. Initiative : Taking proactive steps to improve processes or address issues without waiting for direction.