This job offer is not available in your country.
(19 / 10 / 2025) Team Lead
FirstsourceIndia11 hours ago
Job descriptionResponsible for the project execution, monitoring KPIs and Target compliance Should be well versed with G-suite, particularly Google Sheets and Google Slides. Oversees effective resource allocation to meet both productivity and quality metrics Documents issues as needed and ensures adherence to policy and procedures Manages process, resources, and system applications Follow standard practices and business procedures. Performs ad hoc data analysis and participates on various process improvement as needed. Validation and QA / QC – Perform validation checks for operational processes and data Responsible for complying the internal quality standard. Perform functions as directed by the immediate superior and project lead. Take weekly, monthly Tickets as per KRAs. Interacts with the quality team to seek feedback on the team’s performance and team quality Conducts weekly, monthly reviews for the associates. Prioritizes and assigns work to associates and initiate corrective measures to resolve day- to- Organizes training program for the associate
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
Job Title : Team Lead-Operation
Job location : Hyderabad
Experience : Min 3 years of experience as TL in US BFSI-Email Process.
Operational
- Leads a team of 15- 20 customer service associates and motivates them to achieve the KRA
Targets.
inputs / outputs.
Key Performance Indicators
Monitors the Emails / chat taken by the associates and provides them feedback.
scores.
day work related problems, its solutions, including scheduling or adjusting overtime
requirements, break management as necessary. Devises strategies to minimize attrition &
absenteeism.
Experience Required :
3 years of supervisory experience, preferably in US BFS Email. Fluent English is a must. Excellent knowledge of G-suite.
Graduate only Preferred : Min 3 year as Team leader
Disclaimer : Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Contact details
Ishika Agarwal
Email-ishika.agrawal@firstsource.com
Create a job alert for this search
Team Lead • India
Related jobs
![[Urgent] Team Leader](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=MSX%20International)
![▷ [19 / 10 / 2025] Sales Team Lead](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=ICFM%20-%20Institute%20of%20Career%20In%20Financial%20Market%20(Unit%20of%20Career%20Pro%20Ventures%20Ltd))
![▷ [19 / 10 / 2025] Team Lead](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Analytix%20Business%20Solutions%20(India)%20Pvt.%20Ltd.)
![Liferay Team Lead [19 / 10 / 2025]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Huptech%20HR%20Solutions)
![▷ [Urgent] Team Lead](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=HCLTech)
- Promoted
Team Lead
True Probenagpur, maharashtra, in Team Lead – Full Stack Engineer.Remote | 💰 ₹45–₹60 LPA | 🕒 6+ Years Experience.Our AI-driven platform makes background verification.
We seamlessly integrate with leading ATS platforms like.Workday...Show moreLast updated: 3 days ago
- Promoted
[Urgent] Team Leader
MSX InternationalIndia Automotive Industry Expert : Deep Automotive / Technical experience and Team management.Technical University degree or acquired by experience and technical certification (where and when required), Lea...Show moreLast updated: 7 days ago
- Promoted
Senior Team Lead
TolunaIndia Responsible for taking ownership and accountability of projects high complex projects Estimate project deadlines for key clients Ensure the team delivers projects as per timelines Responsible for e...Show moreLast updated: 4 days ago
- Promoted
- New!
Audit Team Lead (19 / 10 / 2025)
CohnReznickIndia CohnReznick is a leading advisory, assurance, and tax firm with deep industry expertise.CHAMP practice focuses on Consumer, Hospitality, and Manufacturing & Distribution sectors, helping.As an Audi...Show moreLast updated: 6 hours ago
- Promoted
- New!
▷ [19 / 10 / 2025] Sales Team Lead
ICFM - Institute of Career In Financial Market (Unit of Career Pro Ventures Ltd)India ICFM - Institute of Career in Financial Market, a unit of Career Pro Ventures Limited since 2010, is the best destination for comprehensive instruction and training in stock market trading.Our cour...Show moreLast updated: 6 hours ago
- Promoted
- New!
Team Leader-3
TaskusIndia Develop and implement effective strategies to drive business growth and improve customer satisfaction.Lead and manage a team of professionals, providing guidance and support to ensure success.Analy...Show moreLast updated: 6 hours ago
- Promoted
Team Lead
SS Consulting KochiIndia We’re Hiring – Delivery / Team Lead Location : Kochi |.We’re looking for a strategic and hands-on leader to drive delivery excellence across diverse portfolios — from mobile and web to cloud and ent...Show moreLast updated: 3 days ago
- Promoted
Team Lead-Domestic BPO
TPIndia Team Leader – Customer Service.Years in BPO | 1+ Year as Team Lead.Excellent communication & problem-solving skills.Show moreLast updated: 5 days ago
- Promoted
Development Team Lead
Crum & ForsterIndia The position We’re looking for No / Low code with expertise in Unqork Platform to join the Unqork team.They support the implementation of Unqork's platform.
This includes gathering application require...Show moreLast updated: 4 days ago
- Promoted
Team Lead
Bexomi Technologies Private LimitedIndia Company Description Bexomi Technologies Private Limited is a predictive cybersecurity company building the world’s first Digital Immune System for Smart Cities.
We combine Digital Twins, AI-driven a...Show moreLast updated: 4 days ago
- Promoted
Team Lead
Palladium : Make It PossibleIndia Location – Pimpri Chinchwad, Pune.Palladium is a global leader in the design and implementation of Positive Impact Solutions.
We are present in more than 75 countries, and we employ more than 3,000 ...Show moreLast updated: 30+ days ago
- Promoted
- New!
▷ [19 / 10 / 2025] Team Lead
Analytix Business Solutions (India) Pvt. Ltd.India Position description : Responsible for Overall Accounting transactional activities, Monthly closing of accounts, team handling activities & to complete assigned work, meet deadlines.Vendor Bills Pro...Show moreLast updated: 6 hours ago
- Promoted
- New!
▷ Urgent Search : Team Lead
Aseup ConsultancyIndia MBA with a post qualification experience of 5+ years.Experience in managing teams of 15+ FTEs.Strong client handling and stakeholder management skills.
Proficiency in R2R, P2P, AL, GL, and OTC proce...Show moreLast updated: 6 hours ago
- Promoted
Team Lead
HCLTechNagpur, Maharashtra, India Technical Skill Set : Oracle PL / SQL, Production support.Unix Shell Scripting, Autosys, Service Now.Notice Period : Immediate joiners.
Location : Work from Office NAGPUR.In addition, please consider the...Show moreLast updated: 26 days ago
- Promoted
Team Lead
Programmers.ionagpur, maharashtra, in Job Title : Team Lead- Power BI.Should be able to work until 10 : 30 PM IST.Location : PAN INDIA Remote, Work from Home.Experience Required : 7 - 15 Years.
Note- Please ensure the Power BI Desktop App is ...Show moreLast updated: 5 days ago
- Promoted
- New!
Liferay Team Lead [19 / 10 / 2025]
Huptech HR SolutionsIndia Location : - Ahmedabad (Work from Office).Develop, test, and deploy web applications using the Liferay DXP platform.Collaborate with cross-functional teams to gather business requirements and transl...Show moreLast updated: 6 hours ago
- Promoted
- New!
▷ (19 / 10 / 2025) Liferay Team Lead
Huptech HR SolutionsIndia Location : - Ahmedabad (Work from Office).Develop, test, and deploy web applications using the Liferay DXP platform.Collaborate with cross-functional teams to gather business requirements and transl...Show moreLast updated: 6 hours ago
- Promoted
▷ Urgent Search! Team Lead - Structures
WSP in IndiaIndia Prepare feasibility study reports to meet brief requirements in the agreed format and review with the Local GCC Head of Structures - Work with WSP GCC Team to assemble a design specification compli...Show moreLast updated: 5 days ago
- Promoted
▷ [Urgent] Team Lead
HCLTechIndia Technical Skill Set : Oracle PL / SQL, Production support.Unix Shell Scripting, Autosys, Service Now.Notice Period : Immediate joiners.
Location : Work from Office NAGPUR.In addition, please consider the...Show moreLast updated: 16 days ago
- Promoted
- New!
▷ (19 / 10 / 2025) Team Lead-Software Development
Sosuv ConsultingIndia Company Profile : We are a technology firm in the UK, and India focussed on the financial services domain.Our clients are the world's major fintech players.
We are looking for intelligent, talented a...Show moreLast updated: 6 hours ago