Business Analyst

About Us

Join a leading provider of Global Corporate and Commercial Insurance Solutions, headquartered in the USA. We are renowned for delivering high-quality insurance solutions to our multinational clients. N2G has established a Global Capability Centre (GCC) in India to insource critical operations and IT talent, aiming to enhance our operational and IT excellence. We are committed to innovation, operational excellence, and providing exceptional service to our clients.

About the Role

We are seeking a Business Analyst with at least 8 - 10 years of overall experience with a minimum 5 years in a active BA role in the Insurance (Property & Casualty) domain to act as the critical liaison between our business and technical teams. In this role, you will gather and interpret business requirements, develop functional specifications, and collaborate on data integrations involving Salesforce as a primary platform and Microsoft SQL Server. Familiarity with data transformation tools—such as MuleSoft, Pega, or Synatic—is highly desirable. You will be responsible for translating complex business needs into workable solutions, creating test strategies, and ensuring all deliverables align with both company objectives and user expectations. Leveraging strong communication skills, you will provide actionable insights to both technical teams and business stakeholders. A key part of your responsibilities will involve developing and managing a sophisticated testing strategy that validates every aspect of the solution against business needs and regulatory standards.

Key Responsibilities :

Requirements Gathering & Documentation

Collaborate with business stakeholders to capture comprehensive requirements, processes, and workflows.

Create clear, detailed documentation that precisely outlines needs, objectives, and expected outcomes.

Solution Design

Translate requirements into comprehensive functional specifications, user stories, process flows, and wireframes.

Develop and maintain clear, detailed user stories and use cases to guide the technical team.

Salesforce & Data Integrations

Work closely with Salesforce and data integration teams to ensure requirements align with technical constraints and best practices.

Assist in designing integrations with Microsoft SQL Server, ensuring data is accurately processed and stored.

Testing Strategy & Execution

Create and maintain test plans and strategies, including test cases / scripts, scenarios, and acceptance criteria for both functional and integration testing.

Provide critical input on test coverage, edge cases, and risk mitigation strategies to ensure that deliverables meet both functional and regulatory criteria.

Stakeholder Engagement

Work closely with international IT, operations, and quality assurance teams to maintain alignment on project timelines and deliverables.

Proactively address ambiguities, risks, and conflicting requirements, offering solutions and action plans.

Present data-driven insights, dashboards, and reports to key stakeholders to support decision-making.

Quality Assurance

Validate that deliverables meet business requirements through user acceptance testing and feedback sessions.

Collaborate with project managers on scope, timelines, and risk management to ensure successful project outcomes.

Experience & Skills

5+ years of relevant experience as a Business Analyst within Insurance (P&C) domains with proven track record in requirements gathering, business process mapping, and testing strategies.

Experience with requirement gathering, user stories, process mapping, and documentation.

Experience working with Salesforce integrations (APIs, third-party tools, middleware like Synatic, MuleSoft, Jitterbit, or Boomi).

Familiarity with data integration tools (MuleSoft, Pegas, Synatic) and SQL for data analysis or integration is highly beneficial.

Strong ability to map business processes and identify areas for efficiency gains or automation.

Documentation & Communication

Excellent writing skills for producing user stories, process flows, functional specifications, and wireframes.

Experience presenting complex data insights in a clear and understandable manner to non-technical stakeholders.

Soft Skills

Highly organized, with a strong focus on attention to detail and quality assurance.

Effective at multi-tasking and prioritizing tasks in a fast-paced environment.

Collaborative mindset, with the ability to work effectively with cross-functional teams.

Preferred Qualifications

Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field.

Familiarity with Waterfall, Agile and hybrid methodologies and tools.

Certifications in Business Analysis (CBAP, PMI-PBA) or relevant Salesforce credentials are a plus.

IMMEDIATE JOINERS / CANDIDATES SERVING NOTICE WILL BE PREFFERED

Why Join Us?

Global Exposure : Collaborate with international teams on transformative IT and operational projects.

Professional Growth : Develop your analytical and technical skills while contributing to innovative solutions.

Inclusive Culture : Work in a supportive, diverse environment that values collaboration, integrity, and continuous learning.

Benefits

Competitive salary and performance-based bonuses.

Health insurance coverage.

Professional development and upskilling opportunities.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law. We believe that diversity and inclusion drive innovation and success, and we seek individuals who bring a variety of perspectives and experiences to our team. If you’re ready to apply your business analysis expertise in a Salesforce-driven environment and drive high-impact data integration projects, apply now to become our Business Analyst and help shape our global operations!