Principal Consultant

Job Objective :

The purpose of the Consulting Engineer is to support with Consulting activities in a customer facing role (including technical management) for Oracle Communications products and services specifically around portfolio of OC-SBC, OC-CAS and Oracle Consulting Services for Unified Communications like DRaaS, Operator Connect. Individual shall work part of highly motivated team of Delivery Consultants that work on complex solutions using the Oracle Products in IMS domains such as SBC, ECB, EOM, OCOM etc in order to solve the issues and ensure a professional and high-quality work. The team takes care of the tasks such as Solution architect, Implementation, Testing, Project support, internal client handling, coordination with Support, PLM, Engineering, License teams.

The position requires having a very good knowledge and skills on Oracle Communications SBC, OC-CAS, SIP Protocol, Unified Communications, Microsoft Teams DRaaS, Operator Connect. The mission is not limited to above alone but will be extended to other products i.e. ISR, EOM, ECB, OCOM, SR, SLB, or any product Oracle Communications is working on) over the bare-metal, virtualized or cloud infrastructure as IaaS or PaaS.

Job Description :

Reporting to Consulting Practice Manager (CGBU) -Engineer is responsible for :

• Provide consulting technical services and support for Oracle SBC, Unified Communications Solutions by Oracle Consulting, other Oracle Communication products to CGBU customer, onsite or from remote
• Act as a point of contact for customers in a technical delivery lead role.
• Plan and Deploy the Oracle Communications Products and Provide Technical Services
• Work on underlying infrastructure ranging from Bare metal, Virtualized or Cloud based deployments.
• Provide support for specialized activities but not limited to system installation, upgrades / downgrade, system migrations, cutovers, provisioning solutions, feature activation, custom scripts creation, scaling, Heat template customizations, VNFM support.
• Work with customer to ensure technical compatibility with third party products required for 'turnkey' network implementations.
• Perform onsite activities as required for supporting the customer.
• Perform the duties assigned by management effectively and most efficiently to meet organizational goals.
• Perform onsite Configuration changes in Oracle SBCs, OCSDM, Switches, Firewalls during business hours or during maintenance windows
• Perform onsite Upgrades in Oracle SBCs, OCSDM, Switches, Firewalls during business hours or in maintenance windows
• Perform Microsoft Teams User Management for Customers in Microsoft Central Server
• Analyze the performance reporting, KPI, provide suggestions for KPI improvement
• Act as a Single Point of Contact, onsite, for Customer wr.t entire deployed solution

Qualification, Experience, Communication and Inter-personal skills desired :

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.

Career Level - IC3

Skills Required

Sctp, ISR, Iaas, ip networking, Linux, Cloud Infrastructure, Shell Script, Perl, Unified Communications, Microsoft Teams, Ntp, Oracle Database, Sip Protocol, Paas, Firewalls, Switches, Snmp, Php, Python