▷ High Salary : Operations Manager - Gaming Process
TELUS DigitalVadodara, Gujarat, India2 hours ago
Job descriptionAct as the key point of contact for the gaming client’s operations and delivery teams. Conduct weekly and monthly business reviews (WBR / MBR) with client stakeholders. Ensure strong alignment with client objectives, game updates, and release cycles. Proactively identify risks and share mitigation plans to maintain service stability. Manage, coach, and mentor a team of Team Leaders, SMEs, and Gaming Support Executives. Conduct regular performance appraisals, feedback sessions, and training interventions. Foster an inclusive, engaging, and gamer-oriented work culture. Create succession plans and leadership pipelines within the operations structure.
Job Title : Gaming Process Operations Manager
Location : [Gandhinagar - Gift City - Ahmedabad)
Department : Gaming Support / Player Experience Operations with Graduation in any stream
Work Shifts : Night Shifts - 5 days working - WFO (Mandate)
Role Overview :
The Gaming Process Operations Manager will lead end-to-end service delivery for gaming support operations, ensuring exceptional player experiences and operational excellence.
This role involves managing multiple teams (Team Leaders and Agents), driving key performance metrics, and maintaining seamless collaboration with global clients in the gaming domain.
You will act as the bridge between client operations and internal teams, ensuring that player support operations meet quality, performance, and business objectives.
Key Responsibilities :
1. Operations Management
- Oversee daily operations of multiple gaming support teams (chat, email, voice, in-game).
- Ensure consistent achievement of KPIs — Quality, CSAT, SLA, FCR, AHT, and Attendance Adherence.
- Plan, forecast, and allocate resources effectively to meet operational demands.
- Drive process improvement initiatives, automation, and optimization of workflows.
- Track and report on operational metrics with actionable insights and trend analysis.
2. Client & Stakeholder Management
3. People Leadership
Create a job alert for this search
High Salary Manager • Vadodara, Gujarat, India
Related jobs
Are you a highly experienced, results-driven professional with a proven track record in .This critical, high-impact role requires a person who is adept at getting things done efficiently and effect...Show moreLast updated: 4 days ago
)
- Promoted
Operations Manager
EmbergritNadiad, IN Founding D2C Operator (Operations & Automation).We are Embergrit, a new D2C brand on a mission to build the next iconic men's grooming brand in America.
Our philosophy is "Quiet Confidence" , a blen...Show moreLast updated: 22 days ago
- Promoted
Operations Manager
theprintspaceVadodara, IN We are seeking a dynamic candidate with experience in industries such as logistics, manufacturing, or e-commerce.Theprintspace is a global leader in social commerce for the art community.We provide...Show moreLast updated: 15 days ago
- Promoted
Operations Manager (Remote)
Jet Stream Ent.Anand, INRemote
- Promoted
Engineering Manager
TamaraVadodara, IN Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app o...Show moreLast updated: 30+ days ago
- Promoted
Engineering Manager
Curately AI, IncVadodara, IN The ideal candidate will be responsible for managing and inspiring his or her team to achieve their performance metrics.Your role will involve strategizing, project management, part staff managemen...Show moreLast updated: 14 days ago
- Promoted
Production Manager
GulbrandsenNadiad, IN Gulbrandsen is a global chemical manufacturing company specializing in cost efficient and high-quality chemical solutions for a range of applications.
At Gulbrandsen we are very proud of our excelle...Show moreLast updated: 22 days ago
- Promoted
Search Engine Optimization Manager
Refrensvadodara, gujarat, in If you know how to grow traffic, rank content, and lead a team — we want you!.Own the full content strategy — from idea to publishing (blogs, landing pages, etc.
Write and optimize SEO-friendly cont...Show moreLast updated: 25 days ago
- Promoted
Operations Manager
ABBVadodara, Gujarat, India This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.At ABB, we help indu...Show moreLast updated: 12 days ago
- Promoted
Manager
BristleconeNadiad, IN Business Process Lead – Order-to-Cash (OTC).Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by Gartner as one of the top ten system integrators in t...Show moreLast updated: 24 days ago
- Promoted
Team Lead
Zensar TechnologiesVadodara, IN ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT.Dear Aspirant, Greetings from Zensar!!.We are a technology consulting and services company with over 11,500 associates in 33 globa...Show moreLast updated: 1 day ago
- Promoted
Plant HR & IR Head
National Engineering Industries Ltd. (NBC Bearings)Savli, Gujarat, India To drive Plant HR & IR plans & strategies and HR Policies & Initiatives including Employee Engagement, Productivity and High Performance while maintaining Harmonious Industrial Relations and Legal ...Show moreLast updated: 4 days ago
- Promoted
Manager - Operations
ConfidentialVadodara Streamline and optimize operational processes to increase efficiency and reduce waste, implement process improvement initiatives to enhance overall operational efficiency.Efficiently allocate and m...Show moreLast updated: 30+ days ago
- Promoted
Process Engineering Manager
SofomationVadodara, IN Position : Process Engineer Manager.Minimum : 15+ years of Experience in Petrochemical Industry.Bachelor’s degree in Chemical Engineering.
Minimum 15 years of process engineering experience petrochemi...Show moreLast updated: 1 day ago
- Promoted
Operations Manager - Gaming Process
TELUS DigitalVadodara, Gujarat, India Job Title : Gaming Process Operations Manager Location : [Gandhinagar - Gift City - Ahmedabad) Department : Gaming Support / Player Experience Operations with Graduation in any stream Work Shifts : ...Show moreLast updated: 14 days ago
- Promoted
Manager, Product Operations - PM
MastercardVadodara, GJ, India Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we’re helping build a sustainable economy where everyone can prosper.We supp...Show moreLast updated: 30+ days ago
- Promoted
AI Lead Engineer - Agentic Platforms
OrbitShift.AIVadodara, IN AI-native Sales Operating System.Our multi-agent AI system enables actionable account insights, RFP response generation, targeted nudges, and sales content.
Peak XV (formerly Sequoia Capital), Stell...Show moreLast updated: 30+ days ago
- Promoted
HR Operations Manager
CloudLabs IncAnand, IN CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Wit...Show moreLast updated: 22 days ago
- Promoted
DevOps Manager
Neurones IT AsiaVadodara, IN Your job scope is as follows : –.Proposing and implementing advanced cloud architectures, in continuous alignment with key cloud providers, such as AWS and Google.
Building and setting up new developm...Show moreLast updated: 13 days ago