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15h Left : Ecommerce Manager

15h Left : Ecommerce Manager

R2R Consultants LLPIndia
10 hours ago
Job description

Working Days : 5 days

Job description : We are seeking an experienced Assistant Manager - Online to lead and manage our online channels, with a focus on business development, sales management, marketplace operations, and customer relationship management. The ideal candidate will have prior experience in e-commerce from a premium D2C brand, driving both strategy and execution for revenue growth

Business Development :

  • Identify and onboard new marketplaces to expand the company’s online presence and deliver the online AOP.
  • Ensure business growth through the identification of potential marketplaces, negotiation of commercials, target setting, and onboarding.

Sales Management :

  • Plan and execute the Annual Operating Plan (AOP) to achieve sales targets through well-defined sales strategies, product promotion, optimisation of listing for allocated platforms, demand assortment and marketplace calendar management to improve AOV and margin performance along with shortfall planning.
  • Collaborate with marketplace teams to explore opportunities for up-selling and cross-selling.
  • Monitor and analyse platform performance, driving initiatives to reduce returns and improve conversion rates.
  • Marketplace & Operations Management :

  • Implementing process - listing, hygiene check, discounts upload, timely filing of SPF claims
  • Coordinate with the warehousing team for the timely dispatch of orders to ensure account health is maintained
  • Monitor customer after-sales service, including customer complaints / returns for marketplaces
  • Monitor and report on performance metrics of platforms, ensure new launches within TAT, monitor and report on OOS for all marketplaces.
  • Coordinate with the finance team for marketplace account reconciliation & internal teams for smooth flow of business
  • Customer Relationship Management :

  • Develop and maintain strong relationships with key customers and online platform teams.
  • Address customer inquiries, complaints, and feedback to ensure high levels of satisfaction.
  • Implement strategies for customer retention and loyalty, leveraging analytics and customer data insights.
  • Reporting (D2D) :

  • Track key performance indicators (KPIs) and generate weekly / monthly reports on sales, marketplace performance, and inventory health.
  • Escalate critical business issues and ensure timely resolution to maintain business continuity.
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    Ecommerce Manager • India

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