Capacity Building Officer

Capacity Building Officer

GVK Emergency Management and Research Institute (GVK EMRI) is seeking a Capacity Building Officer to lead the entire training track for our Dial 112 project. This role is crucial for ensuring service quality through effective supervision, monitoring team performance , and maintaining strict adherence to Service Level Agreements (SLAs).

Role & Responsibilities :

• Lead the entire training track for the project.
• Ensure service quality by appropriate supervision of call takers.
• Monitor the performance of the team and provide feedback, taking immediate on-the-spot corrective action.
• Ensure that the SLAs are maintained by the team.
• Must be able to perform all the functions of call takers.
• Cooperate with PMC (Project Management Consultant) and concerned government departments, furnishing data / reports as required by PMC.
• Perform any other tasks assigned by concerned government departments & PMC, concerning Dial 112.

Preferred Candidate Profile :

Skills Required

Capacity Building, Monitoring Team Performance, Supervision, Project Management, Training Development, Quality Supervisor