Customer Service Associate

Description

We are seeking a Customer Service Associate to join our team in India. The ideal candidate will be responsible for providing exceptional customer support, assisting with inquiries, and resolving issues while maintaining a high level of customer satisfaction. This role is suitable for candidates with 0-1 years of experience in customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to customers.
• Assist customers in troubleshooting issues and resolving complaints effectively.
• Maintain customer records by updating account information and documenting interactions.
• Collaborate with team members to improve customer service processes and enhance customer satisfaction.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Participate in training and development sessions to improve product knowledge and customer service skills.

Skills and Qualifications

Education

12th Class (XII)

Skills Required

crm software, Data Entry, Problem Solving, Active Listening, Time Management, Product Knowledge, Communication Skills, Multitasking, Customer Support