Service Delivery Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As an Implementation Engineer, you will….

• Own the responsibility for the Implementation and MACD operations post implementation of our products into our customer's ecosystems.
• Communicate the functionality and implementation process at all levels from business users to technical engineers.
• Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
• Implement, configure, and assess the our Acqueon software in the customer's environment.
• Train and support user testing before moving into a production setting.
• Troubleshoot new and outgoing implementation issues while effectively communicating and updating client.

As an Implementation Engineer you will need….

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

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Note : Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.