Amazure - IFS Cloud & PSO Expert

Senior IFS Cloud & PSO Expert

As Senior IFS Cloud & PSO Expert you will become a member of the Servicing Solutions department within IT Solutions and more specifically in the Customer data & Workforce Solutions (CDWS) chapter, responsible for Customer data, Workforce management & diagnostics capabilities within You are responsible for translating the IT and business needs into functional specifications and design, always with the goal to have a robust, cost-effective and efficient solution within the boundaries of the workforce management platform (in this case IFS Cloud & PSO).

• You are able to work in an agile development process and adjust where necessary.
• You provide clear and structured documentation to the users as well as to the developers, testers and the operational team.
• You are able to actively participate in the validation of the delivered solution and can efficiently describe, report and monitor possible issues.
• You supervise the implementation of the requirements until the solution is rolled out in the production environment.
• You are the first point of contact for users and are able to independently understand, analyse and resolve You are able to assess, plan and organize your work with the right priorities.
• You have experience in an operational IT environment, are stress resistant, flexible and customer oriented.
• You can communicate well in English (+ Dutch or French) and can adapt your communication to the target group such as developers, users, management.
• You are able to provide understandable user-oriented documentation (e. FAQ's, training kits, .) but can also produce technical procedures and troubleshooting guides easily.
• You proactively take initiatives to improve user experience and support efficiency and look for potential technical optimizations in the domain.

Required Technical Skills & Experience :

Profile :

(ref : hirist.tech)