Head of Total Rewards & HR Insights

About Organization - IGT Solutions Pvt Ltd

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with 25,000 CX and Technology experts from 35+ nationalities.

Profile Summary : Role Overview :

The role is a strategic position within the CHRO Office, responsible for driving the Global Compensation & Benefits (C&B) strategy, advancing HR analytics, and strengthening HR technology enablement across regions. The incumbent will partner with senior leadership and COEs to build scalable, data-driven, and globally compliant HR systems and reward frameworks that enhance organizational effectiveness and employee experience.

Key Responsibilities

Compensation & Benefits Strategy

Develop and execute a global total rewards framework that aligns with business goals and market competitiveness.

Lead the annual compensation survey and planning cycle – salary benchmarking, market corrections, merit and bonus reviews.

Design variable pay and long-term incentive programs (including leadership plans and retention plans).

Define compensation range and bands – work closely with solutions and pricing on new deal structuring

Establish and maintain global job architecture and leveling frameworks.

Partner with Finance and HRBPs to model compensation budgets and workforce cost scenarios.

Benefits & Wellness

Design, benchmark, and govern global and country-specific benefits programs (insurance, retirement, wellness, etc.).

Evaluate vendors and optimize benefits ROI.

Integrate and harmonize benefits post-M&A or global expansions.

Drive employee well-being and engagement initiatives tied to benefits.

CHRO Office Initiatives

Partner with the CHRO on strategic people projects – organization design, cost optimization, workforce planning, and governance.

Prepare executive dashboards, board decks, and people insights reports.

Support HR policy harmonization, audit readiness, and HR transformation initiatives.

Lead or contribute to special projects such as diversity pay parity studies, leadership compensation frameworks, and future workforce modeling.

HR Analytics & Insights

Build and manage HR analytics frameworks to provide actionable insights into workforce trends (attrition, cost, performance, engagement).

Develop predictive models for workforce planning, retention, and pay equity analysis.

Enable data democratization through dashboards for HR and business leaders.

Collaborate with HRBPs and Finance for data-driven decision-making.

HR Technology & Systems

Partner with HR Tech teams to optimize HRIS systems (e.G., Workday, SuccessFactors, Oracle).

Automate compensation and benefits workflows using HR tech tools.

Lead or contribute to digital transformation projects in HR, such as dashboarding, data integration, and AI-driven analytics.

Ensure data integrity, security, and compliance across systems.

Governance, Compliance & Stakeholder Management

Ensure adherence to local laws, tax, and social security regulations across global operations.

Develop and update policies and processes in alignment with best practices.

Collaborate with external consultants and survey providers

Partner effectively with cross-functional teams (Finance, Legal, Business HR, HR Ops).

Qualifications & Experience

MBA / PGDM (HR / Finance) from a top-tier B-school.

3-8 years of experience in C&B and HR Transformation, ideally in the IT / ITES or services industry.

Hands-on experience with global compensation structures, benefits governance, and HR systems (Workday, SAP SuccessFactors, Oracle etc.).

Strong data and financial modeling capability (Excel, Power BI, or other analytics tools).

Proven ability to lead projects across multiple geographies and influence senior stakeholders.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Please share your resume at varun.singhal@igtsolutions.com