Cyara - Manager - Procurement

Cyara is the worlds leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster.

Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects.

Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale.

Our promise is Customer Smiles Delivered at Scale, and as a member of Cyaras team, youll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers.

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve.

We take smart risks and Innovate Boldly, setting new standards and learning from every experience.

Integrity First is our cornerstonewe value humility, authenticity, and respect for diversity, building trust in all we do.

We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment.

At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Cyaras Diversity, Equity, Inclusive and Belonging : .

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB).

We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents.

Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles.

We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition.

By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

The Manager, Procurement will develop and implement long-term procurement strategies aligned with company objectives, while guiding innovative solutions and ensuring compliance with industry best practices.

This role requires a high level of collaboration with senior leadership across finance, legal, and operations (including Telco, Cloud, and NetOps talk about the role and responsibilities :

• Build and scale procurement processes that support rapid company growth while maintaining cost efficiency and compliance.
• Negotiate and manage contracts with strategic vendors, ensuring favorable terms and high ROI.
• Evaluate, develop, and refine procurement processes and models for efficiency, innovation, and risk mitigation.
• Partner cross-functionally with teams in finance, legal, information security, IT, and engineering to align procurement strategies with technical and operational needs.
• Manage supplier relationships, performance, and risk, including vendor evaluations and quarterly business reviews.
• Coordinate budgeting and forecasting efforts related to procurement and vendor spend; drive transparency and cost control.
• Identify cost-saving opportunities through spend analysis, vendor consolidation, and renegotiation.
• Collaborate with key financial and business leaders on strategic vendor relationship opportunities.
• Oversee implementation and optimization of procurement systems, workflows, and policy adherence, including compliance with applicable regulations and standards in the Companys various geographies and industries.
• Manage and mentor procurement team members, supporting growth and alignment with business priorities.
• Track key metrics (cost savings, vendor utilization, renewal timelines) and present insights to senior talk about your skills / expertise :
• Bachelors degree and 10+ years of related experience.
• Proven leadership experience managing and growing procurement teams.
• Demonstrated expertise in global procurement operations and cost optimization.
• Strong negotiation and vendor management skills, with experience handling high-value contracts and strategic supplier partnerships.
• Advanced understanding of financial principles, budgeting, and cost analysis as they relate to procurement.
• Familiarity with compliance and regulatory requirements within procurement and supply chain.
• Strong understanding of software licensing models, SaaS contract structures, and cloud cost management.
• Demonstrated ability to build procurement operations in a high-growth, dynamic startup or scale-up setting.
• Excellent negotiation and vendor management skills with a track record of driving strategic sourcing success.
• Familiarity with procurement systems (Coupa, Zip, Airbase, SAP Concur) and contract management platforms.
• Collaborative, data-driven, and comfortable working across technical and non-technical teams.
• Excellent analytical, communication, and decision-making you should join us :

At Cyara youll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers.

Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time.

With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own youll feel that on your first day and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.

Cyara are a Global Circle Back Initiative Employer we commit to respond to every applicant.

Agencies : Thanks but weve got this one! Please, no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team.

Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal.

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