Team Member - WBG HO / IPO / CIP - Operations

Position Name : National Lead - Account Servicing, Wholesale Banking

Department

Wholesale Banking - Service Delivery

Location

Vikhroli, Mumbai

Number of Positions

Reporting Relationships

M8 / SVP - Service Delivery and CX

Position Grade

M6 / M7 (DVP / VP) - Account Servicing

Job Role :

Role of National Lead for Account Servicing :

• Supervise Team Leaders across 5 regions,10 offices throughout India, 50+ Team members servicing clients and RM's
• Serve Corporate and Wholesale banking clients by facilitating opening of various types of Current Accounts for all constitutions, including special accounts like Escrow, RERA, Nodal, etc.
• Manage collection of documents, verification and timely processing of Account maintenance requests like signatory management, KYC / Re-KYC, Term deposit requests, etc. through respective RPC's.

Responsibilities :

Job Requirements :

Post Graduate / MBA with 10-12 years of team leading experience in Account Opening, KYC guidelines, Account Maintenance and related Wholesale Banking products

Skills :

An Account Servicing National Lead, who oversees team leaders, should effectively lead the team, achieve service levels, ensure compliance, and continuously enhance the efficiency of the account servicing process

Here are some key skills required for this role :

Skills Required

regulatory knowledge, Time Management, Analytical Skills, Performance Management, technical proficiency , Leadership Skills, Conflict Resolution, Interpersonal Skills, Communication Skills, Adaptability, Strategic Thinking, Customer Service Orientation, Organizational Skills