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IT Helpdesk Support Engineer - IT Operations

Talent LeadsMumbai

9 days ago

Job description

Skill, Knowledge & Trainings :

Basic troubleshooting skills in Windows server and Client operating systems.
Ability to understand precise problem definition over phone and providing requisite technical support.
Should have expertise to provide first level support for LAN & WAN networks
Should have hands on experience on IBM WebSphere MQ Series (MQ Server & Client)
Should have hands on experience on SWIFT, SFMS, NGRTGS, E-KUBER applications

Functional Competencies :

Prompt action on reported issues

Problem Analysis skills

Effective Co-ordination with support teams / vendors

Effective planning for scheduled activities like BCP, Application Upgrade / Migration etc.

Proficiency in Email and Telephonic communication

Application Testing Skills

Area of Operations Key Responsibility

Technical support to Member Banks over telephone / Email

Providing technical support to Members of trading and settlement applications.

The technical support on daily basis includes new application installation, application upgrade, certificate update, member end BCP Drill, troubleshooting etc.

The support to be provided through channels such as telephone, email, remote connection etc.

Providing first level of support for any Network connectivity related issues for applications.

Performing IT related testing of new Trading application releases in Test Environment before releasing it to Members

Support to members for New Application Launch / Revamp of Applications / New Releases / Upgrade Login testing

Coordination with internal teams, SPOCs, vendors etc for problem resolution and escalation of unresolved Member Calls to higher level.

Visiting Member locations for IT health checkup\application related problems / troubleshooting on need basis.

Visiting premises of the new member applicants to ensure adequacy of IT System and prerequisites for Go-Live of the application.

Support to be provided to all members when performs its BCP Drill. Also support to be provided from alternate locations

As part of member contingency support, setting up of Application Terminals at premises incase member is coming to premises for operations due to some issue at their end.

Administration of Third Party Applications :

Maintenance and Administration of Third Party Applications viz SWIFT, SFMS, NGRTGS, eKUBER etc.

The technical support includes new application installation / patch upgrade, certificate update, troubleshooting, support to internal Department users using these applications, UAT Testing etc.

Co-ordination with respective application vendors / raising support tickets for issues faced in the application

(ref : hirist.tech)

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It Support Engineer • Mumbai

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