Talent.com
Alcon - Director - Process Management
Alcon - Director - Process ManagementAlcon • Bangalore, India
No longer accepting applications
Alcon - Director - Process Management

Alcon - Director - Process Management

Alcon • Bangalore, India
30+ days ago
Job description

Role Summary :

  • The Global Process Owner (GPO) for Master Data Domain is accountable for end-to-end design, governance and continuous improvement of a core business process & data across all regions and key enterprise systems publishing or consuming Customer data.
  • The GPO defines global standards, data quality and compliance rules, drives harmonization and standardization across regions , functions and business units, ensuring alignment with Alcon's strategic objectives and operational excellence.
  • While focusing on Customer Master Data domain the GPO will be closely liaising with Product, Material, Vendor Process Owners.

Key Responsibilities :

Global Process Ownership & Governance :

  • Own and maintain global process standards, documentation, and lifecycle governance, ensuring alignment with corporate objectives , regulatory requirements and internal controls.
  • Define, monitor and enforce global policies, KPIs, and performance targets.
  • Lead initiatives to improve data accuracy, completeness, and consistency.
  • Ensure alignment with regional and local process owners (RPOs / LPOs) and other business initiatives.
  • Govern global documentation and training materials :

  • Lead change management efforts to support process adoption and maturity.
  • Chair the regular GPO governance forum, driving cross-functional alignment and decision-making.
  • Continuous Improvement & Innovation :

  • Solicit, evaluate and prioritize enhancement requests from Regional and Local Process Owners (RPOs & LPOs) based on ROI, global impact, and strategic fit.
  • Approve major system and process changes; escalate where necessary.
  • Act as business approver for system / process enhancements and knowledge documentation.
  • Track ROI on process improvements and validate benefit realization (e.g , reduced cycle times, higher data accuracy).
  • Lead or sponsor continuous improvement and transformation initiatives (e.g, FIT, Kaizen / Lean, Greenbelt projects) to remove bottlenecks, consolidate tools or increase automation.
  • Implement and optimize MDM tools and platforms.
  • Stakeholder & Community Management :

  • Act as the single point of contact for CMD process matters; engage with regional teams, business units, and senior leadership.
  • Build, lead, and engage a global network of RPOs and LPOs, facilitating regular knowledge- sharing sessions.
  • Chair regular forums with LPOs and RPOs to align on global requirements and share best practices.
  • Promote global adoption of standardized processes and tools.
  • Cross-Functional Collaboration :

  • Collaborate with IT, Digital Health, Business Stakeholders, Finance, Legal, Compliance, and other functional teams to ensure process integration and alignment, and to ensure new systems / modules comply with global process design.
  • Serve as escalation point for unresolved issues from RPOs / LPOs.
  • Align with Process Expert Leads and other GPOs on cross-functional impacts.
  • Key Measures of Success :

  • Adoption and adherence to global process standards and KPIs.
  • Material improvement in data accuracy, completeness, and consistency.
  • Reduction in process deviations and local customizations.
  • Timely and effective resolution of enhancement requests.
  • Engagement and effectiveness of the RPO / LPO community.
  • Effectiveness of Customer Master Governance at enterprise level.
  • Delivery of measurable improvements through transformation initiatives.
  • Key Requirements / Minimum Qualifications :

    Education & Experience :

  • Bachelor's or Master's degree in Business, Operations, or related field.
  • 8+ years of experience in process and data ownership, operations, or transformation roles.
  • Proven experience in leading cross-functional and cross-regional initiatives.
  • Med-Tech or other Life Science industry experience a plus.
  • Experience in setting-up Master Data Centre of Excellence a plus.
  • Skills & Competencies :

  • Deep understanding of end-to-end business processes.
  • Deep understanding of Master Data and MDM principles.
  • Strong leadership and stakeholder management skills.
  • Excellent analytical, data driven decision-making, and prioritization abilities.
  • Change management and continuous improvement mindset.
  • Ability to balance global standardization with local flexibility.
  • Strong process design and project management skills.
  • Experience with CRM / ERP / MDM systems (e.g , SFDC, SAP, Oracle,Reltio, Informatica).
  • Fluent in English (written and spoken); additional regional languages are a plus.
  • Time Commitment.

    Full-time with up to 5 days work from office.

    International travels applies (approx. 15-20% + ad hoc if required).

    Work hours : 1 PM to 10 PM IST.

    Relocation assistance : Yes.

    Employment Scams : Alcon is aware of employment scams which make false use of our company name or leader's names to defraud job seekers.

    Alcon does not offer any positions without interview and never asks candidates for money.

    All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.

    If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.

    ATTENTION : Current Alcon Employee / Contingent Worker.

    If you are currently an active employee / contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

    Find Jobs for Employees.

    Find Jobs for Contingent Worker.

    Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment.

    We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

    (ref : iimjobs.com)

    Create a job alert for this search

    Director • Bangalore, India

    Related jobs
    Process Consultant

    Process Consultant

    Cognizant • Bangalore Urban, Karnataka, India
    Lead the architecture and implementation.Service Integration and Management).Establish and chair executive-level.Change, Service Review) to manage vendor performance and risk.Process Execution & Tr...Show more
    Last updated: 7 days ago • Promoted
    Business Process Mapping - Manager

    Business Process Mapping - Manager

    State Street Corporation • Bangalore, India
    We are looking for a candidate with experience in creating and delivering business process mapping for a large financial institution with understanding of the complexities of a global organization....Show more
    Last updated: 1 day ago • Promoted
    Business Process Management Consultant

    Business Process Management Consultant

    Saransh Inc • Bengaluru, Republic Of India, IN
    We are hiring for IBM BPM Developer | Immediate Joiner Preferred | Bangalore.Virtual Drive (Weekdays / Weekends).Immediate to 20 Days Preferred. Design, develop, and implement end-to-end business proc...Show more
    Last updated: 1 day ago • Promoted
    Business Process Management Consultant

    Business Process Management Consultant

    Tata Consultancy Services • Bengaluru, Karnataka, India
    Greetings from TATA Consultancy Services!! Thank you for expressing your interest in exploring a career possibility with the TCS Family. Tata Consultancy Services is a leading global IT services, co...Show more
    Last updated: 13 days ago • Promoted
    Director Program Management

    Director Program Management

    Sagility • Bengaluru, Karnataka, India
    Job Title : Workday HCM Program Manager Job Summary : We are seeking an experienced Program Manager to lead the Workday HCM track and oversee end-to-end implementation, upgrades, and enhancements.T...Show more
    Last updated: 25 days ago • Promoted
    Process Excellence Lead ( Risk / Change Management)

    Process Excellence Lead ( Risk / Change Management)

    Innodata Inc. • Bengaluru, IN
    Qualifications and Requirements.Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field required. Master’s degree or MBA preferred.Lean Six Sigma Black Bel...Show more
    Last updated: 14 days ago • Promoted
    PL Management Director

    PL Management Director

    Myntra • Bengaluru, Republic Of India, IN
    You shall be primarily responsible for delivering various critical components of the Myntra House of Brands business’ P&L. You will play a critical role in laying out a strategic roadmap for the evo...Show more
    Last updated: 14 days ago • Promoted
    Director of Product Management

    Director of Product Management

    Tekion Corp • Bengaluru, Republic Of India, IN
    Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the...Show more
    Last updated: 8 days ago • Promoted
    Principal Process Improvement Consultant

    Principal Process Improvement Consultant

    FM • Bengaluru, Republic Of India, IN
    We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our exp...Show more
    Last updated: 30+ days ago • Promoted
    Product Lifecycle Management Consultant

    Product Lifecycle Management Consultant

    Tata Consultancy Services • Bengaluru, Republic Of India, IN
    Experience Range : 8 Years to 12 Years.Job location : Mumbai, Bangalore, Hyderabad, Kolkatta.Notice Period : Immediate to 30 Days. Strong command of the PLM business process.Functional understanding of...Show more
    Last updated: 30+ days ago • Promoted
    Business Process Management Consultant

    Business Process Management Consultant

    Datacore Technologies • Bengaluru, Karnataka, India
    Type of employment : Contract to hire.Overall 10+ YOE required and minimum 6 YOE into BPM.Skilled : Experience in UCAs, gateways, efficient in screen design in Coach views, coaches, event handling in...Show more
    Last updated: 4 days ago • Promoted
    Process Excellence Expert - OTC

    Process Excellence Expert - OTC

    AB InBev GCC India • hosur, tamil nadu, in
    AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show more
    Last updated: 13 days ago • Promoted
    Associate Process Manager

    Associate Process Manager

    Eclerx Services Limited, Mumbai, Maharashtra • Bengaluru, IN
    Lead and manage a team of customer service representatives to ensure exceptional service delivery and achievement of performance targets. Provide ongoing coaching, training, and feedback to team mem...Show more
    Last updated: 8 days ago • Promoted
    Director - Product Management

    Director - Product Management

    Capital One • Bangalore, India
    Voyager (94001), India, Bangalore, Karnataka.At Capital One India, we work in a fast paced and intellectually rigorous environment to solve fundamental business problems at scale.Using advanced ana...Show more
    Last updated: 5 days ago • Promoted
    Business Process Excellence Manager

    Business Process Excellence Manager

    Domnic Lewis • Bengaluru, Karnataka, India
    Opportunity for Business Process Excellence Manager – Procure to Pay (P2P) Location : Bengaluru Overview : Lead global transformation and optimization of Procure-to-Pay processes, driving SAP S / 4H...Show more
    Last updated: 5 days ago • Promoted
    Director of Facilities Management

    Director of Facilities Management

    Sodexo • hosur, tamil nadu, in
    Job Title : Director of Facilities Management.Reports to - APMEA SVP, Strategic Accounts & Services.Describe the most difficult types of problems the jobholder has to face (internal or external to ...Show more
    Last updated: 4 hours ago • Promoted • New!
    Product Management Director

    Product Management Director

    PriceEasy AI • Bengaluru, Republic Of India, IN
    PriceEasy is a VC backed one of the fastest growing SaaS companies transforming the convenience retail and fuel industry with cutting-edge AI-driven analytics, pricing intelligence, and ERP solutio...Show more
    Last updated: 30+ days ago • Promoted
    Director of Product Management

    Director of Product Management

    Infogain • Bengaluru, Karnataka, India
    Experience Required : 10 to 14 Years.Primary Skills : End to end Agile product management, Strategic leadership, Analytics & product performance, Team & process management, Stream-based Execution, Ad...Show more
    Last updated: 14 days ago • Promoted