ETL Solutions Lead

Position Permanent

Role – SSIS / SSRS Support Lead

Experience – 10+ Years Location – Chennai / Bangalore

Work Mode – WFO

Shift – Rotational (Morning, Afternoon, Night)

Role & Responsibilities

• Lead the Operations team, driving strategic direction, Job Monitoring, Scheduling, Configuration and Maintenance of Batch Jobs.
• Act as the primary contact for user inquiries, troubleshooting and resolving issues to ensure a seamless experience.
• Develop and implement operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.
• Log, prioritize, and collaborate with product teams on resolving bugs and complex technical issues.
• Monitor critical issues, escalate as needed, and provide workarounds for unsupported functionality.
• Also help troubleshoot, triage the daily issues and guide the team for any assistance in solving any t ickets.
• Assist in refining Service Level Agreements (SLAs) to enhance service delivery and user satisfaction.
• Create, modify, and troubleshoot SSIS packages, Stored Procedures, SQL Queries, Automation Processes and SQL Jobs with an eye on performance.
• Convert, manipulate and prepare large volumes of data for ingestion into our systems using SQL Server integration tools.
• Create, modify and troubleshoot reporting queries in SQL Server 2019.
• Maintain and support data ingestion tools and automation scripts.
• Manage and resolve data-related issues that are reported by customers and internal employees.
• Conduct quality and business logic checks on all data into and out of systems.
• Maintain high customer satisfaction with customer service, technical and consultative skills, and acquired knowledge of the work product.