Automotive TechnicianConfidential • Ulhasnagar, India

Automotive Technician

Confidential • Ulhasnagar, India

18 days ago

Job description

We have an Excellent Opportunity for Candidates for Two WheelerAutomobile Technician / Advisor / Floor Supervisor Role for Yamaha and Honda Showroom and Service Centre

Role : Automobile Technician / Advisor / Floor Supervisors

Roles and Responsibilities : -

1. Customer Handling

Receiving customer with smile and greet him with Politeness, courteousness and professionalism
Verify the service requests made by customers & Capture VOC of the customer and update in the system
Conversational skill for telephonic as well as face to face discussion
Customer communications about repair updates

2. Diagnosis

Analyze and Diagnose the Scooter to identify number and type of repairs applicable

Update the diagnosis report in the WMS (Geta fix)

Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed

3. System Handling

Track the Customer complaint in Zendesk and update the system on live basis

Operate Workshop Management System (Geta fix) and ensure 100 % adherence

Update operational Status and ETA on timely basis in both CRM and WMS systems

Check for scooter health in Telematics Command center for deep diagnosis

4. Technical Repairs

Service Champion should be fully equipped with knowledge on OLA Scooter

Could able to repair / replace all the parts of the scooter

Ensure he / she is updated on OLA technical curricular, news bulletin on EV

5. Process and Operational

Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle / Scooters.

Invoicing and Payment Collections

Ensure bays are free from any foreign materials and fit for serviceability

6. Parts Operation

Auditing the inventory and ensure system and physical inventory is same

Perform GRN and maintain Inventory at Experience Centre

Ensuring Warranty part reverse logistics to the Mother workshop

7. Safety and Compliance

Wear Uniform and Protective Gear while repairing scooter

Use Protective Gear and proper handling of Tool Kits while repairing scooter

Ensure firefighting equipment's are in place to ensure fire handling

Requirements

Min qualification : 12th pass / diploma / ITI / -in automobile / graduation / post graduation.

Min experience : 0-2years experience in an automobile industry in service sector.

Benefits

Salary : 19000-25000 CTC per month including PF+ ESIC +Incentive

Skills Required

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Automotive Technician • Ulhasnagar, India

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