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Manager - Customer Relations
Velgha Learning SolutionsTamil Nadu, India30+ days ago
Job descriptionGet customer feedback and take necessary action Resolve customer complaints Maintain continuous relationship with customers Update customers on project progress Handle the documentation work for registration process Process property booking of customers approaching the head office Prepare of final cost sheet and estimate for new customers. Sending cost estimates to sales team and management as and when required. Prepare reports, including sales reports for upper management as and when required and for land owners (monthly) Ensure compliance to the regulations and guidelines set forth by RERA and maintain up-to-date information and records related to projects. Coordinate with bankers for project approvals and processing loans of customers Coordinate with accounts department on monthly basis for customer receipts reconciliation Oversee handing over of key and possession certificate and other necessary documents to the customers as and when required Business awareness Excellent interpersonal and customer service skills Excellent communication skills, both written and oral Problem solving Skills Time Management Proficiency in MS Office Leadership Skills Decision Making Skills
Purpose of the Position / Summary :
- The Manager-Customer Relations is responsible for engaging with customers by building and maintaining trusting relationships.
- S / He should address customer problems and needs by collaborating with internal teams (e.g. sales, engineers, senior management) ensuring maximum customer satisfaction
- Only looking for candidates based in / willing to relocate to Coimbatore.
Key Responsibilities and Duties :
Customer Relations :
Registration & Documentation :
Sales :
Others :
Qualification : MBA in any related field.
Essential Knowledge and Skills :
(ref : iimjobs.com)
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Customer Manager • Tamil Nadu, India