Senior Principal Consultant, PM- Operational Excellence.

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Principal Consultant, PM- Operational Excellence.

In this role, you’ll will be responsible for end-to-end program management.

Responsibilities

• Project governance & delivery
• Define project scope, objectives, and success criteria in alignment with business stakeholder goals.
• Develop and manage project plans, milestones, and budgets (where relevant) ensuring on-time delivery.
• Track progress using team Kanban board(s), adjusting plans as needed.
• Cross-functional coordination :
• Own project execution, ensuring alignment and orchestration between process mining architects / engineers, IT, and business teams
• Process mining architects / engineers to translate business needs into technical requirements and proper data extraction, transformation, and pipeline setup
• Technology & IT teams for system integrations, security, and compliance
• Business SPOC to ensure any requirements are clearly documented
• Stakeholder & risk management
• Engage with process SPOC and SMEs’ to align on priorities.
• Identify risks (e.g., data quality issues, regulatory constraints) and escalate / resolve them proactively.
• Ensure adherence to banking regulations (GDPR, BCBS 239, SOX) in process mining projects.
• Reporting & documentation
• Provide updates on project status, ROI, and process improvement opportunities.
• Maintain clear documentation (e.g. project charters, RAID logs).

Qualifications we seek in you!

Minimum Qualifications / Skills

Preferred Qualifications / Skills