Microsoft Dynamics - CE Application Support

Job Title : D365 CE - Support Consultant

Job Location : Hyderabad, India

Shifts : Rotational Shifts

Worksite : Onsite (100%)

About WCT :

WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through

Microsoft's technology stack.

Our services include Strategic Consulting, Data / AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation.

We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).

Job Summary :

We are seeking a detail-oriented and proactive

D365 CE Application Support Consultant

to support day-to-day business operations, incident management, and enhancement requests across Dynamics 365 CE modules like Sales, Customer Service, Marketing, and related applications. This role will focus on

functional issue resolution ,

user support , and

system configuration

to ensure smooth business operations.

Key Responsibilities :

Act as L2 / L3 support for

functional and application-related issues

in Dynamics 365 CE.

Provide application support for modules like

Sales ,

Customer Service ,

Marketing , or

Field Service .

Troubleshoot business process issues and resolve functional tickets raised by end-users.

Analyze and support configuration changes (e.g., forms, views, dashboards, security roles, business rules).

Assist in

UAT ,

release validation , and

documentation

of fixes or enhancements.

Coordinate with technical team (Platform / Dev) to debug and resolve deeper system issues.

Conduct training sessions or create user guides for new features or process changes.

Communicate with stakeholders, business analysts, and end users to capture functional requirements.

Support data-related tasks such as cleansing, imports, and updates using out-of-the-box tools.

Required Skills :

0 to 2 years / Freshers of hands-on experience with

Dynamics 365 CE functional support .

Strong understanding of

CE modules

(Sales, Service, etc.) and business processes.

Familiarity with configuring

forms, views, dashboards ,

security roles ,

queues , etc.

Ability to debug issues by reviewing audit history, workflows, business rules, and Power Automate flows.

Basic understanding of

Power Platform

and its integration with Dynamics CE.

Good communication skills to coordinate with business teams and technical staff.

Preferred Skills (Good to Have) :

Microsoft certification :

PL-200 ,

MB-910 ,

MB-210 , or similar.

Exposure to

Azure DevOps , work item tracking, and release pipelines.

Experience working in an

ITIL framework

for support ticket management.

Familiarity with

Power BI ,

Excel templates , or

reporting tools

for CE.