Senior Order Processing Executive

Skills :

Order Management, Purchase Orders, CRM Systems, Data Entry, Salesforce, Attention to Detail,

Roles And Responsibilities

• Guide, mentor, and support team members in their day-to-day activities.
• Build and sustain a strong and motivated team with effective skill sets and high retention (90%+).
• Develop and enhance order processing systems (STEM system) with continuous improvements.
• Drive productivity by improving order processing speed and accuracy.
• Ensure high levels of customer satisfaction and repeat business.
• Handle escalations effectively and provide timely, accurate solutions.
• Ensure compliance with company standards, safety protocols, and communication guidelines.
• Monitor team activities and performance to align with organizational goals.
• Collect payments on time from dealers and ensure proper documentation.
• Assist the Manager in planning, organizing, and implementing strategies.
• Coordinate daily operations including sales processes, order tracking, and payments.
• Evaluate team performance and identify training or hiring needs.
• Manage and maintain regular reports and performance metrics.

Requirements

Skills Required

Salesforce, Order Management, Purchase Orders, Crm Systems, Data Entry