Observe.AI - Lead Machine Learning Engineer - LLM / Deep Learning

About Us :

Observe.AI enables enterprises to transform how they connect with customers through AI agents and copilots that engage, assist, and act across every channel.

From automating conversations to guiding human agents in real time to uncovering insights that shape strategy, Observe.AI turns every interaction into a driver of loyalty and growth.

Trusted by global leaders, were creating a future where every customer experience is smarter, faster, and more impactful.

Why Join Us :

At our core, we are shaping how AI transforms real-world challenges in the contact center space.

As part of our world-class ML team, youll work on developing cutting-edge LLM-powered solutions & Agentic AI, building end-to-end processing pipelines, and handling production challenges at scalemillions of interactions dailywhile shaping the future of AI-powered contact centers.

If you are truly an engineer at heart, excited about turning breakthroughs in multi-agent systems, LLMs, NLP, and ML into practical outcomes through applied research, and building scalable production systems to create real product impact, you will feel right at home at Observe.AI.

Youll also have the opportunity to publish in top conferences, and influence Observe.AIs product and platform strategy.

Beyond the tech, youll join a collaborative, mission-driven culture where innovation, impact, and fun go hand in hand.

We value curiosity, collaboration, and the courage to push boundaries.

What youll be doing :

• Design & develop state-of-the-art LLM-powered AI capabilities and Agentic AI / Multi-agent systems end-to-end, from ideation to production for Observe.AIs product offerings, in a fast-paced startup environment.
• Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including LLMs and LLM-powered technologies / paradigms, including Agentic AI.
• Build / maintain highly scalable production systems that power AI capabilities on Observe. AI product / platform.
• Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale.
• Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers / stakeholders.
• Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem.
• Keep up-to-date with the latest ML / DL / NLP literature and influence the technological evolution of Observe.AI platform.
• Contribute to the community through tech blogs and publishing papers in ML / NLP conferences like EMNLP, ACL, etc.

What youll bring to the role :

, and deploying / maintaining scalable machine learning systems in production.

Perks & Benefits :

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