Catalog Analyst

Roles and Responsibilities : This includes, but is not limited to :

• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers / exceptions
• Identify patterns emerging in the audits and contribute to process / program improvements
• Provide timely response to stakeholders on related tasks as per SOP and SLA
• Systematically escalate problems to the relevant owners / teams according to pre-determined process
• Maintain records of day to day work by updating trackers or workflow tools
• Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
• Understand performance metrics for driving business goals
• Work in a collaborative environment and contribute to the growth of the respective team / program

Basic Qualifications

Preferred Qualifications

Work location : Work from home

Shifts :  Rotational (it is a 24

Weekly Off :  Rotational

Skills Required

Ms Office