Customer Care Associate

Job Description

TLC DigiTech Pvt. Ltd. is an innovative, marketing-oriented, design-led organization, uniquely providing a complete suite of solutions across digital, tech and services. Our products leverage insights gained working with global hospitality brands for acquisition, lifecycle management and data monetization. We use the best tech platforms to make our products robust, future ready and shock proof. We offer integration free options through a back-end App.

Set up over 20 years ago, we have a pan India presence and regional presence in Middle East and Africa. With our corporate office in New Delhi, we have a team strength of 500 plus people and bring a culture of innovation to deliver excellence. Our teams including design, tech, digital, support, contact centers provide a unique single window solution to our customers.

Designation : Customer Care Associate

Job Location : New Delhi - 501, Salcon Aurum, District Centre, Jasola Vihar, Delhi, New Delhi, Delhi 110025

Walkin Interviews : Monday to Saturday

CTC budget - 3.6 LPA Max

Company Website : www.tlcgroup.com; www.hotelmemberships.com

Job Description for Inbound Customer Service

1.Managing large amounts of inbound and outbound calls in a timely manner.

2. Follow communication “scripts” when handling different topics.

3.Identify customers’ needs, clarify information, research every issue, and provide

solutions and / or alternatives.

4.Seize opportunities to upsell products when they arise.

5.Build sustainable relationships and engage customers by taking the extra mile.

6.Keep records of all conversations in our call centre database in a comprehensible manner.

7.Frequently attend educational seminars to improve knowledge and performance level.

8.Meet personal / team qualitative and quantitative targets.

Desired Profile

1.Previous experience in a customer support role.

2.Track record of over-achieving quota.

3.Strong phone and verbal communication skills along with active listening.

4.Familiarity with CRM systems and practices.

5.Customer focus and adaptability to different personality types.

6.Ability to multitask, set priorities and manage time effectively.

7.High school degree