Major Incident Manager

Tata Consultancy Services is hiring Major Incident Managers !!!

Job Title : Major Incident Manager (SupportCenter)

Location : Bangalore

Exp : 7-10 years

Job Summary :

The Sr. Solutions Engineer manages the entire operational support lifecycle, including service request fulfillment, incident intake, and major incident command. This role ensures a rapid response to user needs, escalates critical issues, and drives incident mitigation. The role is also responsible for proactive monitoring, incident documentation, and collaboration with key operations and engineering teams to ensure the highest service availability standards.

Required Education, Experience / Skills / Training :

Basic Qualifications

• 5+ years of experience in a 24x7 IT call center or helpdesk role, with 2+ years of experience in a 24x7 IT Major Incident, Problem, or Change Management role
• Strong knowledge and hands-on experience with ITSM tools such as ServiceNow, PagerDuty, and JIRA
• Hands-on experience fulfilling user service requests and troubleshooting front-line technical issues
• Proven ability to lead during high-pressure, mission-critical incidents
• Excellent organizational, analytical, and communication skills for presenting needs, challenges, and solutions to teams, partners, and stakeholders, as well as driving critical incidents to resolution
• Ability to deliver high-quality results in a heavy multitasking environment
• ITIL v3 or ITIL v4 Foundation Certification
• Experience with observability tools such as DataDog, BigPanda, Conviva, Grafana, Splunk
• Experience leading peers as well as working with minimal supervision

Preferred Qualifications

Required Education

Responsibilities and Duties of the Role :

Interested and Eligible candidates can apply !!